Branch Operations & Customer Experience Lead

Tri City National Bank; Oak Creek (WI); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

401(k) with company match

Tuition reimbursement

Medical, dental, and vision coverage

Paid vacation

Job summary

Tri City National Bank is seeking an Assistant Retail Manager to oversee daily branch operations, assist with teller transactions, and enhance the customer experience. You will develop and train team members while ensuring compliance with bank policies and driving branch efficiency.

The role offers a competitive hourly compensation and opportunities for professional growth within a team-oriented environment that prioritizes community service and customer satisfaction.

Qualifications

• 1+ years of bank supervisory experience preferred.
• Strong leadership, communication, and customer service skills.
• Ability to train, motivate, and manage staff.
• Knowledge of banking policies, operations, and procedures.
• Proficiency in working independently, handling multiple tasks, and exercising good judgment.

Responsibilities

• Supervise and manage branch operations, ensuring excellent customer service and security.
• Support and train staff to maintain high customer service standards.
• Manage team schedules and performance reviews.
• Ensure the branch remains clean, organized, and welcoming.
• Stay updated on banking regulations and industry trends.
• Maintain a polished and professional demeanor in both appearance and communication.
• Handle confidential information and ensure compliance with policies.
• Complete other assigned tasks as needed.

Skills

Bank supervisory

Leadership

Customer service

Staff training

Staff motivation

Policy knowledge

Independent work

Multitasking

Judgment

Job description

Tri City National Bank is seeking an Assistant Retail Manager to oversee daily branch operations, assist with teller transactions, and enhance the customer experience. You will develop and train team members while ensuring compliance with bank policies and driving branch efficiency.

The role offers a competitive hourly compensation and opportunities for professional growth within a team-oriented environment that prioritizes community service and customer satisfaction.