Branch Operations Coordinator

Specialty Building Products; Indianapolis (IN); On-site; USD 42,000 - 60,000; Full time

Job summary

Specialty Building Products is seeking a Branch Administrative Coordinator to support our Indianapolis branch operations, providing general administrative support and ensuring high levels of efficiency in service to internal and external customers. The role covers customer returns/credit, transportation coordination, reception back-up, and production scheduling, with a focus on accuracy and teamwork.

Full-time position with benefits and growth opportunities in a leading building products

Qualifications

• 3-5 years of experience in a similar role.
• Industry, warehouse, distribution experience preferred but not required.
• Be personable, articulate, and knowledgeable.
• Ability to learn quickly with a mature and service-oriented attitude.
• Excellent communication (verbal and written) and organizational skills.
• Attention to detail and highly motivated.
• Ability to manage multiple tasks
• Proficiency in Microsoft suite required
• Experience in billing preferred

Responsibilities

• Input and route Customer Returns into the computer system.
• Coordinate Customer Returns pickups with Inside Sales team.
• Maintain constant communication with internal customers during the Return process.
• Manage all outbound Customer Returns daily to ensure matches with outbound paperwork.
• Process credits.
• Manage Agility reports to maintain Customer Returns flow within 30 days.
• Update and file transportation/delivery related documentation such as load and daily recaps.
• Act as backup to reception.
• Provide access to scheduled inbound freight using the electronic gate system.
• Receive, sort, and route mail.
• Ensure front office, conference room, and breakroom are 5S compliant and tour ready.
• Support scheduling with daily product transfers.
• Monitor future transfer reports.
• Assist with work order printing and sorting.
• Coordinate and administer accounting functions within the branch.
• Comply with OSHA safety requirements and company rules.
• Compile and maintain required paperwork, records, and documents.
• Follow company manuals and procedures.
• Support operations as a team player and be flexible for other duties as requested by management.

Skills

Communication

Organizational skills

Customer service

Multitasking

Microsoft Office

Billing experience

Tools

Microsoft Office Suite

Job description

Specialty Building Products is seeking a Branch Administrative Coordinator to support our Indianapolis branch operations, providing general administrative support and ensuring high levels of efficiency in service to internal and external customers. The role covers customer returns/credit, transportation coordination, reception back-up, and production scheduling, with a focus on accuracy and teamwork.

Full-time position with benefits and growth opportunities in a leading building products