Banking Operations Associate — Growth & Total Rewards

Eastern Bank; Watertown (MA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Total Rewards

Job summary

Eastern Bank is seeking an Operations Associate in Watertown, MA to manage the branch’s operational elements, including cash vault and ATM duties, compliance, and quality control around new account opening. The role also covers handling retail customer service and transactions, loan applications, and referrals to other bank lines.

Ideal candidates will balance sales and transactional tasks, maintain safe deposit processes, and stay compliant with bank policies.

Qualifications

• Must be able to work independently in a fast-paced environment.
• Strong written and verbal communication skills are essential.

Responsibilities

• Maintain branch operational elements including cash vault and ATM management.
• Audit negotiable instruments, cash drawers, and related logs for compliance.
• Open deposit accounts and take loan applications; service customers as needed.
• Balance and research cash errors; process routine account maintenance.

Skills

Customer service

Interpersonal skills

Multi-tasking

Technical literacy

Job description

Eastern Bank is seeking an Operations Associate in Watertown, MA to manage the branch’s operational elements, including cash vault and ATM duties, compliance, and quality control around new account opening. The role also covers handling retail customer service and transactions, loan applications, and referrals to other bank lines.

Ideal candidates will balance sales and transactional tasks, maintain safe deposit processes, and stay compliant with bank policies.