Banking Operations Associate - Cash, Compliance & Service

Eastern Bank Careers; Randolph (MA); On-site; USD 28,000 - 40,000; Full time

Job summary

Eastern Bank Careers in Randolph, MA is seeking an Operations Associate to oversee day-to-day branch operations, ensuring accurate cash handling and delivering strong customer service in sales and transactions.

You will manage the cash vault and ATM, review new account documentation for policy adherence, balance drawers, and support deposit and loan activities while maintaining security requirements.

Qualifications

• Ability to work independently in a fast-paced banking environment.
• Strong communication and customer-service mindset with basic sales aptitude.

Responsibilities

• Maintain operational elements of a small/mid-sized banking office.
• Manage branch cash vault and ATM; balance daily.
• Audit negotiable instruments, cash drawers, and related logs.
• Open deposits, take loan applications, close loans, and refer to other lines.
• Maintain safe deposit records and assist customers with access.
• Ensure compliance and security requirements and assist with new-account documentation.

Skills

Customer service

Multi-tasking

Interpersonal skills

Sales orientation

Job description

Eastern Bank Careers in Randolph, MA is seeking an Operations Associate to oversee day-to-day branch operations, ensuring accurate cash handling and delivering strong customer service in sales and transactions.

You will manage the cash vault and ATM, review new account documentation for policy adherence, balance drawers, and support deposit and loan activities while maintaining security requirements.