Branch Operations Assistant - Flexible Hours

Miuraboiler; Chicago (IL); On-site; USD 52,000 - 66,000; Full time

Job summary

Miuraboiler in Chicago seeks a Branch Administrator to provide comprehensive administrative and operational support for maintenance order management, sales order processing, shipment coordination, and inventory control.

You will maintain accurate records, prepare reports, support accounts payable/receivable, and assist with onboarding and day-to-day office administration in a fast-paced team environment.

Qualifications

• Minimum of three years of customer service experience.
• Minimum of three years of sales order processing experience.
• Proficiency in Microsoft Excel.
• Excellent written and verbal communication skills.
• Strong organizational and time-management skills.
• Knowledge of logistics and transportation processes.
• Ability to collaborate effectively with individuals of varying experience levels and work toward shared goals.
• Ability to prioritize multiple responsibilities and manage concurrent projects.
• Working knowledge of accounting practices (A/P, A/R, and collections).
• Willingness and ability to learn new systems, processes, and responsibilities.

Responsibilities

• Answer incoming calls and direct inquiries to the appropriate person or department.
• Process customer orders and approval requests with required documentation.
• Create sales orders, prepare pro forma invoices, and submit supporting documents.
• Monitor project status and update the Maintenance team on progress.
• Coordinate order fulfillment and shipment arrangements.
• Process internal fund transfer requests, including start-up and destination fees.
• Prepare customer quotations per pricing and approval requirements.
• Support Maintenance with contract tracking and system entry.
• Assist with maintenance scheduling and customer coordination.
• Maintain and provide operational data and reports to Management.
• Maintain complete, accurate customer files.
• Complete month-end inventory activities and data entry.
• Maintain ERP records including customer and equipment links.
• Process rebates, commissions, and sales splits.

Skills

Customer service

Sales order processing

Excel

Communication

Organization

Logistics knowledge

Accounts payable/receivable

Multi-tasking

Adaptability

Tools

ERP system

Job description

Miuraboiler in Chicago seeks a Branch Administrator to provide comprehensive administrative and operational support for maintenance order management, sales order processing, shipment coordination, and inventory control.

You will maintain accurate records, prepare reports, support accounts payable/receivable, and assist with onboarding and day-to-day office administration in a fast-paced team environment.