Branch Office Manager – Growth, Sales & Service

First Citizens Community Bank; Ephrata Township (PA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

401k with company match

Paid time off; paid holidays

Life and disability insurance

Aflac supplemental plans

Employee Assistance Program

Job summary

First Citizens Community Bank in Pennsylvania seeks a proven leader to oversee small business banking activities, deepen profitable relationships, and manage a results-driven office team. You will supervise staff, drive sales, monitor operations, and ensure compliance with policies while delivering a consistently exceptional customer experience at every point of contact.

This role emphasizes credit understanding, risk awareness, and talent development to grow loan and deposit opportunities while

Qualifications

• Supervisory and leadership experience.
• Knowledge of office management procedures.
• Basic accounting skills.
• Excellent communication and customer service.
• Strong organizational and time management skills.
• Banking experience preferred.

Responsibilities

• Develop and oversee small business banking relationships and targeted growth initiatives.
• Lead a sales-driven office team, set goals, and monitor performance to achieve growth and revenue targets.
• Ensure compliance with bank policies, audits, and operational controls while maintaining customer service excellence.

Skills

Leadership

Office management

Customer service

Communication

Time management

Attention to detail

Team supervision

Education

Post-secondary education

Tools

Banking software

MS Office Suite

Job description

First Citizens Community Bank in Pennsylvania seeks a proven leader to oversee small business banking activities, deepen profitable relationships, and manage a results-driven office team. You will supervise staff, drive sales, monitor operations, and ensure compliance with policies while delivering a consistently exceptional customer experience at every point of contact.

This role emphasizes credit understanding, risk awareness, and talent development to grow loan and deposit opportunities while