Bank Office Manager: Lead Growth & Customer Experience

First Citizens Community Bank; Sayre (Bradford County); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

401k with company match

Paid time off; holidays

Job summary

First Citizens Community Bank in Sayre, PA seeks a Branch Manager to develop profitable small business relationships, oversee loan and deposit services, and lead a sales-driven team.

You will interview prospects, gather credit data, manage credit quality, and coordinate daily operations while delivering outstanding customer service and ensuring regulatory compliance. This role emphasizes growth, leadership, and community banking excellence.

Qualifications

• Proven leadership and supervisory abilities.
• Experience in banking operations and branch management preferred.
• Strong organizational skills and attention to detail.
• Proficient with MS Office and banking software.
• Knowledge of banking products, services, and compliance.
• Education beyond high school is expected.

Responsibilities

• Develop and establish new profitable financial relationships with small business clients.
• Research and develop targeted leads for small business growth.
• Interview prospective customers and collect data to start credit processes.
• Evaluate and administer loan portfolios meeting credit quality and profitability.
• Lead sales meetings and ensure superior customer service.
• Oversee office operations, audits and security to meet objectives.
• Coordinate maintenance of office building and facilities for efficient service.
• Maintain knowledge of banking matters and compliance.

Skills

Strong supervisory and leadership

Office management procedures

Basic accounting

Microsoft Office Suite

banking software

Excellent communication and customer服务

Organizational and time management

Experience with supervision/management

Education

Education beyond high school

Tools

Position-related software

Job description

First Citizens Community Bank in Sayre, PA seeks a Branch Manager to develop profitable small business relationships, oversee loan and deposit services, and lead a sales-driven team.

You will interview prospects, gather credit data, manage credit quality, and coordinate daily operations while delivering outstanding customer service and ensuring regulatory compliance. This role emphasizes growth, leadership, and community banking excellence.