Branch Office Leader & Performance Manager

Navy Federal Credit Union; Clinton (MD); On-site; USD 90,000 - 120,000; Full time

Job summary

Navy Federal Credit Union is seeking a Branch Manager to oversee a medium/large full-service branch in Maryland, directing staff and operations to deliver the full range of Navy Federal products and services. The role focuses on leadership, security, and compliance while driving branch-wide performance and member satisfaction.

The position requires strong staff development, budgeting, and process improvement abilities, with an emphasis on delivering high-quality service and fostering community

Qualifications

• 3 years' experience in branch operations or higher.
• Experience leading diverse teams.
• Knowledge of federal consumer lending regulations.
• Experience with cash and ATM operations.
• Experience in customer service operations.
• Strong analytical and reporting skills.
• Ability to manage multiple priorities.
• Excellent communication skills.

Responsibilities

• Direct and motivate branch team to offer full Navy Federal products.
• Lead cash operations and vault procedures.
• Oversee recruitment, training, and onboarding.
• Lead local marketing and events for membership growth.
• Monitor budgets and expenses.
• Ensure compliance with security and HR policies.
• Analyze reports to improve performance.
• Coordinate with other branches for growth.

Skills

Team leadership

Budget management

Performance reviews

Customer service

Staff training

Analytical skills

Time management

Interpersonal skills

Education

Bachelor's degree

Tools

MS Office

CRM systems

Job description

Navy Federal Credit Union is seeking a Branch Manager to oversee a medium/large full-service branch in Maryland, directing staff and operations to deliver the full range of Navy Federal products and services. The role focuses on leadership, security, and compliance while driving branch-wide performance and member satisfaction.

The position requires strong staff development, budgeting, and process improvement abilities, with an emphasis on delivering high-quality service and fostering community