Branch MSR II: Member Services & Financial Guidance

State Department Federal Credit Union; North Charleston (SC); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Diversity & Inclusion

Paid holidays

Flexible work options

Paid time off

Tuition reimbursement

Parking incentives

Insurance packages

Gym reimbursement

Team bonding

Job summary

State Department Federal Credit Union is looking for a Branch MSR II to assist members with deposits, withdrawals, and loan services, guiding them to the right banking options. You will manage new accounts, explain services, and address member concerns with accuracy and care.

Join a team that values diversity, offers flexible work options after the introductory period, and provides strong benefits, including insurance, a 401(k) match, and tuition reimbursement.

Qualifications

• Minimum of two years of MSR or Teller experience within a financial institution
• Basic knowledge of lending laws, regulations, and credit union policies
• Familiarity with financial systems
• Strong customer service skills with the ability to build rapport with members
• Excellent verbal and written communication skills
• Strong organizational skills with attention to detail
• Ability to multitask and prioritize effectively in a fast-paced environment
• Demonstrated ability to work independently and perform well under pressure

Responsibilities

• Process transactions such as deposits, withdrawals, transfers, loan payments, money orders, and cash advances with accuracy and efficiency
• Perform opening and closing duties for the branch as assigned
• Deliver exceptional service via in-person, phone, and digital banking channels
• Provide information about accounts, IRAs, CDs, online banking, and loan products
• Process requests such as stop payments, ATM card reorders, and address changes
• Counsel members on loan policies and products and alternatives
• Submit loan applications with detailed comments to aid decisions
• Interview members applying for loans and verify information
• Ensure all documentation is complete and properly maintained
• Assist with findings from quality control audits and implement corrections

Skills

MSR or Teller experience

Lending laws knowledge

Financial systems familiarity

Customer service skills

Verbal and written communication

Organization and attention to detail

Multitasking in fast-paced env

Independent work under pressure

Tools

Financial software

Job description

State Department Federal Credit Union is looking for a Branch MSR II to assist members with deposits, withdrawals, and loan services, guiding them to the right banking options. You will manage new accounts, explain services, and address member concerns with accuracy and care.

Join a team that values diversity, offers flexible work options after the introductory period, and provides strong benefits, including insurance, a 401(k) match, and tuition reimbursement.