Branch MSR II: Career Growth & Flexible Options

STATE DEPARTMENT FEDERAL CREDIT UNION; North Charleston (SC); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health, dental, vision insurance

12 paid holidays

401(k) with company match up to 4%

Tuition reimbursement

Gym reimbursement

Job summary

STATE DEPARTMENT FEDERAL CREDIT UNION is seeking a Branch MSR II to assist current and potential members with their financial needs and to provide guidance on a range of credit union services. You will help open accounts, explain services, and connect members with appropriate resources.

You will process transactions, deliver exceptional service, and support loan applications with accuracy and compliance. This role emphasizes teamwork and customer-first service in a fast-paced environment.

Qualifications

• Minimum of two years of MSR or Teller experience within a financial institution.
• Basic knowledge of lending laws, regulations, and credit union policies.
• Familiarity with financial systems.
• Strong customer service skills with the ability to build rapport with members.
• Excellent verbal and written communication skills.
• Strong organizational skills with attention to detail.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Ability to work independently and perform well under pressure.

Responsibilities

• Process deposits, withdrawals, transfers, loan payments, money orders, and credit card advances with accuracy.
• Perform opening and closing duties for the branch as assigned.
• Deliver exceptional service to members via in-person interactions, phone calls, and digital banking messaging.
• Provide information about credit union services, including accounts, share certificates, IRAs, online banking, and loan products.
• Process stop payments, ATM card reorders, address changes, and direct deposits.
• Counsel members on loan policies and products, offering alternatives to meet their financial needs.
• Submit loan applications with detailed comments to assist decision-making.
• Interview members applying for loans, ensuring information accuracy and complete documentation.
• Ensure all documentation is complete and properly maintained.
• Assist with findings from quality control audits and implement necessary corrections.

Skills

MSR experience

Teller experience

Customer service

Communication skills

Detail oriented

Multitasking

Independent worker

Tools

Financial systems

Job description

STATE DEPARTMENT FEDERAL CREDIT UNION is seeking a Branch MSR II to assist current and potential members with their financial needs and to provide guidance on a range of credit union services. You will help open accounts, explain services, and connect members with appropriate resources.

You will process transactions, deliver exceptional service, and support loan applications with accuracy and compliance. This role emphasizes teamwork and customer-first service in a fast-paced environment.