Branch MSR II

STATE DEPARTMENT FEDERAL CREDIT UNION; North Charleston (SC); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health, dental, vision insurance

12 paid holidays

401(k) with company match up to 4%

Tuition reimbursement

Gym reimbursement

Job summary

STATE DEPARTMENT FEDERAL CREDIT UNION is seeking a Branch MSR II to assist current and potential members with their financial needs and to provide guidance on a range of credit union services. You will help open accounts, explain services, and connect members with appropriate resources.

You will process transactions, deliver exceptional service, and support loan applications with accuracy and compliance. This role emphasizes teamwork and customer-first service in a fast-paced environment.

Qualifications

• Minimum of two years of MSR or Teller experience within a financial institution.
• Basic knowledge of lending laws, regulations, and credit union policies.
• Familiarity with financial systems.
• Strong customer service skills with the ability to build rapport with members.
• Excellent verbal and written communication skills.
• Strong organizational skills with attention to detail.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Ability to work independently and perform well under pressure.

Responsibilities

• Process deposits, withdrawals, transfers, loan payments, money orders, and credit card advances with accuracy.
• Perform opening and closing duties for the branch as assigned.
• Deliver exceptional service to members via in-person interactions, phone calls, and digital banking messaging.
• Provide information about credit union services, including accounts, share certificates, IRAs, online banking, and loan products.
• Process stop payments, ATM card reorders, address changes, and direct deposits.
• Counsel members on loan policies and products, offering alternatives to meet their financial needs.
• Submit loan applications with detailed comments to assist decision-making.
• Interview members applying for loans, ensuring information accuracy and complete documentation.
• Ensure all documentation is complete and properly maintained.
• Assist with findings from quality control audits and implement necessary corrections.

Skills

MSR experience

Teller experience

Customer service

Communication skills

Detail oriented

Multitasking

Independent worker

Tools

Financial systems

Job description

At SDFCU, we are committed to attracting and retaining top talent to ensure our continued success. Our tradition of exceptional service extends not only to our members but also to our employees. Through comprehensive internal training and workshops, we nurture professional strengths and provide ample opportunities for career advancement. Are you ready to join our dynamic team? We offer competitive salaries, exceptional health, dental, and vision insurance within the first 30 days of employment, a matched 401(K) plan with up to 4% SDFCU contribution, and much more.Benefits and Perks of SDFCU Include:Diversity and Inclusion: Work in an environment that values and respects all team membersPaid Holidays: Enjoy 12 paid holidays a year, including your birthdayFlexible Work Options: Potential work-from-home options after the introductory periodGenerous Paid Time Off: Ample vacation and personal days to maintain a healthy work-life balanceTuition Reimbursement: Support for your ongoing education and career developmentParking Incentives: Financial incentives for your daily parkingComprehensive Insurance: Access to excellent medical, dental, and vision insurance packagesGym Reimbursement: Stay healthy with our gym membership reimbursement programTeam Bonding: Participate in company and team bonding events that foster a collaborative work environmentJoin us at SDFCU and be part of a team that values excellence, innovation, and professional growth.State Department Federal Credit Union is seeking a Branch MSR II. This role is responsible for assisting both current and potential members with their financial needs. This position provides expert guidance on a range of more complex Credit Union services, including IRAs, certificates of deposit, electronic funds transfers, and home banking. The Branch MSR II is responsible for setting up new accounts, explaining services, addressing member concerns, and connecting them with the appropriate resources as needed.Essential Duties and Responsibilities:Process transactions such as deposit, withdrawals, transfers, loan payments, money orders, and credit card advances with accuracy and efficiencyPerform opening and closing duties for the branch as assigned.Deliver exception service to members through in-person interactions, phone calls, and digital banking messaging, ensuring their needs are effectively addressed.Provide information about credit union services, including accounts, share certificates, IRAs, online banking, and loan products.Process requests such as stop payments, ATM card reorders, address changes, and direct deposits.Handle requests such as address changes, stop payments, share check orders, and check card re-orders.Counsel members on loan policies and products, offering alternatives to meet their financial needs.Submit loan applications to the Senior Loan Officer or Credit Committee with detailed comments to assist in decision-making.Interview members applying for loans, ensuring the accuracy of information and completeness of required documentation.Ensure all documentation, including loan applications, disbursement checklists, and trash files, is complete, accurate, and properly maintained.Assist with findings from quality control audits and implement necessary corrections.Required Skills and Competencies:Minimum of two years of MSR or Teller experience within a financial institutionBasic knowledge of lending laws, regulations, and credit union policiesFamiliarity with financial systemsStrong customer service skills with the ability to build rapport with membersExcellent verbal and written communication skillsStrong organizational skills with attention to detailAbility to multitask and prioritize effectively in a fast-paced environmentDemonstrated ability to work independently and perform well under pressure