Branch Member Service Specialist (Bilingual)

Randolph-Brooks Federal Credit Union; McKinney (TX); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401(k) with matching

Medical, vision and dental benefits

Tuition reimbursement

Life insurance

Wellness program

Job summary

Randolph-Brooks Federal Credit Union is hiring a Branch Member Service Representative in McKinney, TX. The role blends teller and personal banker duties, delivering friendly service and handling various transactions to support members’ financial well-being.

New hires receive sign-on bonuses and a bilingual certification incentive of $2 extra per hour upon completion. The McKinney branch rewards performance within RBFCU’s development programs and career growth opportunities.

Qualifications

• High School diploma or GED required.
• Six months of work experience (financial institution, customer service or sales preferred).
• Flexibility to work Monday through Saturday as needed.
• Ability to cover staffing at any location within the region.
• Excellent communication and interpersonal skills.
• Ability to solve problems, make timely and informed decisions, and follow instructions.
• Proficient in using PC, software and office equipment.
• Ability to sit or stand for extended periods.
• Good vision, hearing and manual dexterity; ability to speak clearly.
• Bilingual English/Spanish preferred.

Responsibilities

• Provide enthusiastic, professional service to members and prospective members.
• Process a variety of transactions in person, video, drive-thru, or telephonic channels.
• Maintain control of cash and negotiable instruments per policies and laws.
• Engage members through consultative conversations to identify needs and recommend products.
• Support sales culture and branch standards, uphold performance expectations.
• Answer calls for the Member Service Center when needed as Branch Reservist.
• Assess deposits for potential fraud and impersonation to mitigate losses.
• Assist with opening, updating, and closing accounts; know RBFCU Membership and Account Agreement.
• Prepare teller reports and guide members to designated areas on request.
• Observe safety and security procedures and report unsafe conditions.
• All other duties as assigned.

Skills

Excellent communication

Interpersonal skills

Bilingual (English/Spanish)

Education

High School diploma or GED

Tools

PC/Computer proficiency

Job description

Randolph-Brooks Federal Credit Union is hiring a Branch Member Service Representative in McKinney, TX. The role blends teller and personal banker duties, delivering friendly service and handling various transactions to support members’ financial well-being.

New hires receive sign-on bonuses and a bilingual certification incentive of $2 extra per hour upon completion. The McKinney branch rewards performance within RBFCU’s development programs and career growth opportunities.