Branch Manager - Service Center Operations

Vortex Doors; Nashville (TN); On-site; USD 85,000 - 110,000; Full time

Job summary

Vortex Industries seeks a Branch Manager for the Nashville, TN Service Center to oversee daily operations and lead a people-centric, customer-focused team. You will manage staffing, budgeting, and service delivery while driving continuous improvement and maintaining safety standards.

The role requires a strong leader with P&L oversight and a track record in the door industry. Travel to job sites and meetings may be necessary, and a culture of excellence will be fostered across the Service Center.

Qualifications

• Minimum of ten (10) years’ experience in the door industry.
• Minimum of five (5) years’ managing operations with P&L oversight.
• Budgeting processes and performance reporting knowledge.
• Strong leadership and communication skills.
• Self-starter, detail-oriented and well-organized.
• Experience in outside sales and in-person business development.
• Proven people development and conflict resolution skills.

Responsibilities

• Manage a Service Center with strong relationships between management and employees.
• Deliver profitable operation by overseeing operations, staffing and expenses.
• Develop and implement continuous improvement initiatives to reduce costs and improve service.
• Drive operational excellence, safety, and quality.
• Lead customer satisfaction across all service stages and maximize retention.
• Oversee hiring, development and retention of employees; coach performance.
• Set expectations and provide accountability with constructive feedback.
• Ensure adherence to company policies, safety guidelines and regulatory compliance.
• Travel as necessary to job sites and company meetings.

Skills

Leadership

Budgeting

Communication

Self-starter

Detail-oriented

Organized

Outside sales

Conflict resolution

Problem solving

Strategic thinking

Performance reviews

Hiring & training

Ethical principles

Flexibility

Travel

Job description

Vortex Industries seeks a Branch Manager for the Nashville, TN Service Center to oversee daily operations and lead a people-centric, customer-focused team. You will manage staffing, budgeting, and service delivery while driving continuous improvement and maintaining safety standards.

The role requires a strong leader with P&L oversight and a track record in the door industry. Travel to job sites and meetings may be necessary, and a culture of excellence will be fostered across the Service Center.