Branch Manager - Nashville

Vortex Doors; Nashville (TN); In loco; USD 85.000 - 110.000; Tempo pieno

Descrizione del lavoro

Vortex Industries seeks a Branch Manager for the Nashville, TN Service Center to oversee daily operations and lead a people-centric, customer-focused team. You will manage staffing, budgeting, and service delivery while driving continuous improvement and maintaining safety standards.

The role requires a strong leader with P&L oversight and a track record in the door industry. Travel to job sites and meetings may be necessary, and a culture of excellence will be fostered across the Service Center.

Competenze

• Minimum of ten (10) years’ experience in the door industry.
• Minimum of five (5) years’ managing operations with P&L oversight.
• Budgeting processes and performance reporting knowledge.
• Strong leadership and communication skills.
• Self-starter, detail-oriented and well-organized.
• Experience in outside sales and in-person business development.
• Proven people development and conflict resolution skills.

Mansioni

• Manage a Service Center with strong relationships between management and employees.
• Deliver profitable operation by overseeing operations, staffing and expenses.
• Develop and implement continuous improvement initiatives to reduce costs and improve service.
• Drive operational excellence, safety, and quality.
• Lead customer satisfaction across all service stages and maximize retention.
• Oversee hiring, development and retention of employees; coach performance.
• Set expectations and provide accountability with constructive feedback.
• Ensure adherence to company policies, safety guidelines and regulatory compliance.
• Travel as necessary to job sites and company meetings.

Conoscenze

Leadership

Budgeting

Communication

Self-starter

Detail-oriented

Organized

Outside sales

Conflict resolution

Problem solving

Strategic thinking

Performance reviews

Hiring & training

Ethical principles

Flexibility

Travel

Descrizione del lavoro

Description

Vortex Industries is seeking a Branch Manager for the Nashville, TN, Service Center. The key goal of the Branch Manager will be to provide oversight of business operations and leadership guidance to the Service Center. Vortex Industries is seeking a Branch Manager to actively lead an installation and service business while ensuring a continued focus on exceptional Customer Service and maintaining a great place to work for our employees.

This leader will report to a Regional Director at Vortex.

• Manage a Service Center ensuring and maintaining direct, productive, and positive relationships between management and employees
• Deliver a profitable operation through managing the operations, staffing, and expenses of the Service Center
• Develop and implement continuous improvement initiatives that reduce cost of operations and improve service level, productivity, and quality
• Drive operational excellence and best practices to improve quality, service, cost & safety
• Sets a tone of excellence for customer satisfaction at every stage of service
• Maintains a high level of quality and timely service to customers for maximum retention
• Manage ongoing relationships with key partners and customers
• Manage team to achieve Service Center goals by allocating workload and effectively managing resources
• Responsible for hiring, developing and retaining employees to include the highest quality individuals to support continuous improvement
• Support the personal and professional development of employees through performance objectives and coaching
• Sets expectations for all SC team members and balances accountability with honest feedback and recognition
• Possess a complete understanding of the full job responsibilities of every position within the Service Center
• Provide strategic leadership and foster collaboration across the Service Center
• Supports Company’s objectives and procedures and ensures documentation is submitted on time
• Leads a culture of safety through awareness, training, and accountability
• Ensure all federal and state safety, regulatory, and compliance measures are met
• Oversee, implement, and maintain compliance with company and OSHA guidelines to create and maintain a safe working environment for all employees
• Share best practices with colleagues to drive productivity improvements and realize cost reductions
• Represent Vortex in a professional and responsible manner when communicating with others both inside and outside the company
• Other duties as assigned

Requirements

Minimum of ten (10) years’ experience of door industry experience and a minimum of five (5) years’ of managing operations with P&L oversite.

• Knowledge of budgeting processes and performance reporting.
• Excellent leadership and communication skills.
• Must be a self-starter who is detail-oriented and well-organized.
• Experience in outside sales and in-person customer business development.
• Proven people development and conflict resolution skills.
• Possess an ability for technical applications, mechanically inclined, and problem solving.
• Ability to quickly and accurately assess and address complex problems using creative approaches.
• Demonstrated strategic thinking skills that portray the ability to conceptualize business requirements in a proactive manner.
• Experience conducting meetings with exempt and non-exempt personnel and experience hiring, training, developing and conducting annual performance reviews.
• Clear understanding and adherence to ethical principles, company values, code of conduct and policies.
• Able to work in a fiscally conservative organization which can require flexibility and diversity of responsibilities.
• Travel: As necessary to job sites and company meetings