Branch Manager

City & County Credit Union; Saint Paul (MN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

HSA/FSA

401(k) and pension

Life insurance

Paid time off

Referral program

Job summary

City & County Credit Union in Saint Paul, MN is seeking a Branch Manager to guide daily branch operations and supervise staff to deliver exceptional member service. You will train and coach employees, ensure regulatory compliance, and drive branch performance.

The role requires strong leadership, a hands-on approach, and experience with banking policies. A strategic plan for member development and service excellence will be part of your responsibilities, in a branch-focused, customer-centric

Qualifications

• 4-year college degree or equivalent banking/credit union experience.
• Minimum 2 years supervisory experience; 4+ employees preferred.
• Knowledge of modern management techniques and staff development.
• Consumer lending underwriting skills preferred.
• Notary and Medallion Stamp permissions.
• Ability to meet sales targets and drive results for members.

Responsibilities

• Manage day-to-day branch activities and scheduling.
• Monitor branch activity, sales, production, transactions, and errors.
• Meet goals and metrics for the branch.
• Provide training, coaching, development, and motivation to staff.
• Ensure compliance with applicable laws and audits; maintain documentation.
• Develop business plans to build member relationships and promote products/services.
• Lead performance reviews and address member and staff issues promptly.
• Participate in hiring of branch staff and uphold ethical standards.

Skills

Supervisory experience

Staff training and development

Customer service skills

Regulatory knowledge

Notary & Medallion Stamp

Sales targets & production

Communication skills

Organizational skills

Education

4-year degree or banking experience

Job description

CCCU is looking for a talented Branch Manager to guide all work performed in the branch and to supervise all areas of operation. You will manage staff, foster a positive environment and ensure customer satisfaction and proper branch operation. A successful candidate will have a hands-on approach with a knowledge of banking regulations and policies. You will provide back-up to your team, when needed, to ensure members are taken care of in a timely and professional manner.

Responsibilities

• Manage day-to-day branch activities, including scheduling
• Monitor branch activity including sales, production results, transaction volumes and errors
• Meet goals and metrics
• Bring out the best in the branch employees by providing training, coaching, development and motivation
• Communicate with upper management and staff to ensure all are working in compliance with all applicable laws and regulations - including audits and documentation
• Create a business development plan to help build member relationships and educate people about the credit union and the products and services we provide
• Share knowledge and evaluate job performance of employees by conducting department meetings, one-on-ones, hip coaching, and performance reviews
• Address member and employee satisfaction issues promptly
• Participate in the hiring process for branch staff
• Adhere to high ethical standards by following Bank Secrecy Act (BSA) policies and procedures as they relate to this position
• Other responsibilities as assigned

Skills & Qualifications

• 4-year college degree, or equivalent credit union or banking experience
• 2 years' supervisory experience, preferred - managing 4+ employees
• Sufficient knowledge of modern management techniques and best practices, including training and development of employees
• Consumer lending underwriting skills preferred
• Notary and Medallion Stamp permissions
• Ability to meet sales targets and production goals, results driven and member focused
• Excellent organizational, customer service and communication skills

Benefits:

• Health, dental and vision insurance
• Health Savings/ Flexible Spending accounts
• 401(k) and pension plans
• Life insurance and supplemental insurance
• Paid time off out of the office - Vacation time, Sick time and Paid Holidays
• Employee referral program Plus much more!