Branch Manager: Lead Team, Grow Revenue & Elevate Service

Banco Santander SA; Hyannis (MA); On-site; USD 60,000 - 103,000; Full time

Job summary

Banco Santander in Hyannis, MA seeks a Branch Manager to lead daily branch operations, drive customer experience, and achieve financial goals. You will coach a team, manage scheduling, and develop sales strategies to grow revenue and market share.

You will analyze branch performance data and foster a customer-centric culture while ensuring regulatory adherence across channels, including digital tools for customers.

Qualifications

• High school diploma or GED required.
• Bachelor's degree preferred.
• 3+ years Retail Bank sales management or related operations experience.
• 3+ years selling products in an incentive-based environment.
• Proven sales leadership and relationship-building skills.
• Strong communication and leadership abilities.
• Ability to coach and develop team members.
• Knowledge of bank policies, risk management and compliance.

Responsibilities

• Oversee branch performance and daily operations.
• Lead, coach and motivate branch team.
• Develop and execute sales strategies to grow revenue.
• Manage scheduling and ensure regulatory compliance.
• Engage customers with consultative conversations and digital tools.
• Analyze performance data to improve efficiency.

Skills

Leadership

Coaching

Sales management

Customer service

Communication

Team management

Problem solving

Data-driven decisions

Digital tools

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Banco Santander in Hyannis, MA seeks a Branch Manager to lead daily branch operations, drive customer experience, and achieve financial goals. You will coach a team, manage scheduling, and develop sales strategies to grow revenue and market share.

You will analyze branch performance data and foster a customer-centric culture while ensuring regulatory adherence across channels, including digital tools for customers.