Branch Growth & Service Leader

RiseMe; Hyannis (MA); On-site; USD 60,000 - 103,000; Full time

Job summary

Santander in Hyannis, MA is seeking a Branch Manager to lead daily operations, drive sales, and deliver an exceptional customer experience. You will coach a team, manage schedules, ensure regulatory compliance, and use digital tools to educate customers about self-service options.

The role requires 3+ years in retail bank sales management or related field, a high school diploma (Bachelor’s preferred), and a proven ability to build relationships and develop talent to improve branch performance.

Qualifications

• High school diploma or equivalent is required.
• Bachelor’s Degree in related field preferred or demonstrated through work/education.
• 3+ years in retail bank sales management or related function.
• 5+ years in retail sales management or equivalent experience.
• 12+ months Santander branch manager related experience with endorsements.
• 3+ years selling products/services in incentive-based environment.
• Proven leadership and relationship-building skills.

Responsibilities

• Direct overall branch performance to achieve sales targets and optimize operations.
• Develop and implement sales strategies to grow revenue and market share.
• Motivate sales teams to manage a pipeline of prospects and customers.
• Engage in consultative conversations to offer tailored financial solutions.
• Analyze performance data to drive decisions and improve efficiency.
• Coach and develop team members, set expectations, and drive engagement.
• Hire, retain, and motivate branch staff across all job families.
• Manage branch scheduling to balance needs and availability.
• Utilize digital platforms to educate customers on self-service tools.
• Provide exceptional customer service and resolve escalated issues.
• Ensure compliance with banking regulations and risk management.

Skills

Leadership

Customer focus

Data-driven decisions

Relationship building

Education

High school diploma or equivalent

Bachelor’s Degree (preferred)

Tools

Microsoft Office

Job description

Santander in Hyannis, MA is seeking a Branch Manager to lead daily operations, drive sales, and deliver an exceptional customer experience. You will coach a team, manage schedules, ensure regulatory compliance, and use digital tools to educate customers about self-service options.

The role requires 3+ years in retail bank sales management or related field, a high school diploma (Bachelor’s preferred), and a proven ability to build relationships and develop talent to improve branch performance.