Branch Manager: Lead Growth & Service Excellence

Santander Group; Orleans (MA); On-site; USD 60,000 - 103,000; Full time

Benefits offered by this job

Santander Benefits

Job summary

Santander is seeking a Branch Manager in Orleans, MA to oversee branch performance, daily operations, and deliver an exceptional customer experience. You will lead and coach a team, drive sales targets, manage risk, and ensure regulatory compliance.

This role requires strong leadership, relationship building, and the ability to use data to improve efficiency. You will hire and develop staff, expand customer relationships with tailored financial solutions, and coordinate across channels,

Qualifications

• Retail bank sales management experience is required.
• Lead a branch team toward revenue and service goals.
• Strong communication and analytical decision-making.

Responsibilities

• Oversee branch performance and daily operations to meet financial goals.
• Lead, coach, and develop branch staff to deliver excellent customer experience.
• Drive sales strategies and asset growth while ensuring regulatory compliance.
• Manage scheduling, staffing, and digital channel adoption to improve efficiency.
• Resolve escalated customer issues and foster a compliant, customer-centric culture.

Skills

Sales leadership

Customer service

Team management

Relationship building

Communication skills

Education

Bachelor’s Degree

High School Diploma

GED

Job description

Santander is seeking a Branch Manager in Orleans, MA to oversee branch performance, daily operations, and deliver an exceptional customer experience. You will lead and coach a team, drive sales targets, manage risk, and ensure regulatory compliance.

This role requires strong leadership, relationship building, and the ability to use data to improve efficiency. You will hire and develop staff, expand customer relationships with tailored financial solutions, and coordinate across channels,