Branch Manager: Lead Growth & Exceptional Customer Experience

Kids for the Future; Cambridge (MA); On-site; USD 92,000 - 119,000; Full time

Benefits offered by this job

Healthcare

Parental planning

Mental health benefits

Performance bonus

401(k) plan with match

Flexible time off

Job summary

Cambridge Savings Bank is seeking a Branch Manager in Cambridge, MA to lead a team, drive growth, and deliver exceptional customer experiences. You will manage operations, ensure compliance, and engage with the community while upholding the bank’s standards and values.

The role requires branch leadership experience, strong communication, and the ability to travel between branches as needed. Competitive salary and comprehensive benefits accompany this full-time opportunity.

Qualifications

• 3 years’ Branch Management experience or equivalent retail management.
• 5 years’ proven experience in sales, service, and operations.
• Ability to work independently, take accountability for actions, manage competing priorities, and make quick, high-quality decisions.
• Strong leadership, communication, and interpersonal skills, with the ability to interact with diverse groups.
• Strong attention to detail
• Ability to travel to and work at other branches, as needed.

Responsibilities

• Lead, coach and develop team by conducting consistent one-on-one meetings and creating individualized development plans for performance and career growth.
• Ensure timely completion of all HR cycle tasks.
• Build a high-performing team and foster a respectful work environment and further a culture of inclusion by building connections using the tools of listening, compassion and understanding.
• Maintain an active role in the community you serve and motivate team to volunteer.
• Work on projects as needed.
• Develop strategies to lead your team to achieve and/or exceed organizational goals. Use data to better understand our customers, and tailor appropriate solutions to build strong customer relationships.
• Drive small business growth and retention through a consultative approach and execution of business strategy, including customer outreach and prospecting.
• Embrace and leverage technology tools to support business growth.
• Consistently demonstrate and lead a team to deliver outstanding customer experience.
• Create a team environment that encourages the team to build trusting customer relationships and confidently recommend solutions to help our customers along their financial journey.
• Create an operationally strong environment in the branch, ensuring adherence to policies and procedures and risk/audit expectations.
• Understands and adheres to all Bank Secrecy Act and Anti-Money Laundering (BSA/AML), regulatory, security, retail banking and bank-wide policies and procedures.
• Ensure team adherence to regulatory requirements and Compliance guidelines.

Skills

Leadership

Communication

Interpersonal skills

Attention to detail

Travel

Job description

Cambridge Savings Bank is seeking a Branch Manager in Cambridge, MA to lead a team, drive growth, and deliver exceptional customer experiences. You will manage operations, ensure compliance, and engage with the community while upholding the bank’s standards and values.

The role requires branch leadership experience, strong communication, and the ability to travel between branches as needed. Competitive salary and comprehensive benefits accompany this full-time opportunity.