Branch Manager - Porter Square

Cambridge Savings Bank; Cambridge (MA); On-site; USD 92,000 - 119,000; Full time

Benefits offered by this job

Healthcare

Parental planning

Mental health benefits

Performance bonus

401(k) match

Flexible time off

Other benefits

Job summary

Cambridge Savings Bank in Cambridge, MA is seeking a Branch Manager to lead a team focused on delivering outstanding customer experiences, driving performance, and maintaining a positive work environment. You will collaborate with internal departments to ensure a seamless experience for consumer and business customers.

The role requires strong leadership, effective communication, and the ability to coach staff, manage risk, and adapt to regulatory requirements.

Qualifications

• Associates degree required; Bachelor's degree preferred.
• 3 years' Branch Management experience or equivalent retail management.
• 5 years' proven experience in sales, service, and operations.
• Ability to travel to and work at other branches, as needed.
• Strong leadership, communication, and interpersonal skills.

Responsibilities

• Lead and develop team with one-on-one coaching and development plans.
• Drive customer experience and business growth through data-driven strategies.
• Ensure operational excellence and adherence to BSA/AML, regulatory, security and bank policies.
• Collaborate with internal departments to deliver a seamless customer experience.
• Foster a culture of inclusion and community involvement.

Skills

Leadership

Communication

Interpersonal skills

Team development

Decision making

Travel flexibility

Education

Associates degree

Bachelor's degree

Job description

POSITION: Branch Manager

At Cambridge Savings Bank, our purpose is to have a positive impact on our customers, employees, and community's financial well-being. We are committed to exceeding expectations and having a strong commitment to diversity and inclusion. As a Branch Manager, you will lead and inspire a team focused on driving performance, delivering exceptional customer experience, and maintaining a positive work environment. Your leadership will foster a collaborative culture that values teamwork and partnerships with internal departments to ensure a seamless experience for our customers. By leveraging innovative banking solutions, offering outstanding service, and continuously deepening our relationships with both consumer and business customers, you will be instrumental in upholding our brand promise: treating every customer as if they were our only customer.

Key Responsibilities

Leadership & Team Development

• Lead, coach and develop team by conducting consistent one-on-one meetings and creating individualized development plans for performance and career growth.
• Ensure timely completion of all HR cycle tasks.
• Build a high-performing team and foster a respectful work environment and further a culture of inclusion by building connections using the tools of listening, compassion and understanding.
• Maintain an active role in the community you serve and motivate team to volunteer.
• Work on projects as needed.

Business Growth and Customer Experience

• Develop strategies to lead your team to achieve and/or exceed organizational goals. Use data to better understand our customers, and tailor appropriate solutions to build strong customer relationships.
• Drive small business growth and retention through a consultative approach and execution of business strategy, including customer outreach and prospecting.
• Embrace and leverage technology tools to support business growth.
• Consistently demonstrate and lead a team to deliver outstanding customer experience.
• Create a team environment that encourages the team to build trusting customer relationships and confidently recommend solutions to help our customers along their financial journey.

Operations, Risk & Compliance

• Create an operationally strong environment in the branch, ensuring adherence to policies and procedures and risk/audit expectations.
• Understands and adheres to all Bank Secrecy Act and Anti-Money Laundering (BSA/AML), regulatory, security, retail banking and bank-wide policies and procedures.
• Ensure team adherence to regulatory requirements and Compliance guidelines.

Qualifications

• Associates degree required; bachelor's degree preferred.
• 3 years' Branch Management experience or equivalent retail management.
• 5 years' proven experience in sales, service, and operations.
• Ability to work independently, take accountability for actions, manage competing priorities, and make quick, high-quality decisions.
• Strong leadership, communication, and interpersonal skills, with the ability to interact with diverse groups.
• Strong attention to detail
• Ability to travel to and work at other branches, as needed.

The above description covers the most significant major responsibilities but does not exclude other occasional responsibilities and accountabilities, the inclusion of which would be in conformity with the major purpose of this job.

Location: 53 White Street, Cambridge, MA 02140

Salary Range

The reasonably estimated salary for this role at Cambridge Savings Bank ranges from $92,110.00 - $118,520.00. Cambridge Saving Bank will determine actual compensation for the role based on factors including, but not limited to, the successful candidate's skills, qualifications, and experience.

• healthcare
• parental planning
• mental health benefits
• performance bonus opportunities
• a 401(k) plan and match
• flexible time off
• others

Visa Sponsorship: Cambridge Savings Bank is unable to sponsor or take over sponsorship of an employment visa for this role at this time.

About Cambridge Savings Bank

Cambridge Savings Bank is a full-service banking institution with over $7 billion in assets. As a mutual bank, CSB is committed to improving the quality of life of our employees, customers, and the communities we serve. One of the oldest and largest community banks in Massachusetts, Cambridge Savings Bank offers a full line of individual and business banking services across a robust Massachusetts-based branch network and through digital banking solutions for commercial, small business and consumer customers. To learn more about how we can meet your needs, visit us at cambridgesavings.com, or better yet, come meet us to help you make the most out of your banking relationship. Member FDIC. Equal Housing Lender. NMLS # 543370.

Cambridge Savings Bank is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.