Branch Manager: Lead Growth & Customer Experience

PNC; Washington (District of Columbia); On-site; USD 84,000 - 140,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) with PNC match

Paid time off

Job summary

PNC seeks a Branch Manager in Washington, DC, at the Spring Valley branch. You will lead branch performance, drive revenue, manage risk, and develop a high-performing team through coaching and onboarding, delivering a differentiated client experience in an omni-channel environment.

You will oversee talent development, ensure regulatory compliance, and foster an inclusive culture while guiding sales through consultative approaches and community involvement.

Qualifications

• Roles at this level typically do not require a university / college degree, but do require related experience or product knowledge to accomplish primary duties.
• No specific software/tools are mandated beyond standard business systems.

Responsibilities

• Lead all aspects of branch performance, driving revenue and customer loyalty through consultative interactions and omni-channel solutions.
• Grow branch revenue via consumer and business banking, and collaborate with ecosystem partners.
• Coach and develop branch team members to deliver a differentiated client experience and strong risk management.

Skills

Accountability

Banking

Client Counseling

Customer Experience

Customer Loyalty

Decision Making

People Management

Proactive Behavior

Results-Oriented

Education

No Degree

Job description

PNC seeks a Branch Manager in Washington, DC, at the Spring Valley branch. You will lead branch performance, drive revenue, manage risk, and develop a high-performing team through coaching and onboarding, delivering a differentiated client experience in an omni-channel environment.

You will oversee talent development, ensure regulatory compliance, and foster an inclusive culture while guiding sales through consultative approaches and community involvement.