Branch Leader: Customer Experience & Growth

PNC; Leesburg (VA); On-site; USD 99,000 - 165,000; Full time

Job summary

PNC in Leesburg, VA is seeking a Branch Manager to lead branch operations and deliver an exceptional customer experience in an omni-channel environment. You will coach a diverse team and ensure top service standards while upholding risk and compliance.

This role emphasizes revenue growth through personal banking and business relationships, staff development, and community engagement. No degree is required; typically 5+ years of related experience with at least 2 years in a supervisory role,

Qualifications

• No degree required; related experience and supervisory background preferred.

Responsibilities

• Manages branch performance with planning and execution to drive revenue and customer loyalty.
• Leads branded sales process to achieve targets; grow revenue through consumer and business households.
• Coaches staff in consultative selling and customer financial well-being.
• Oversees risk management and compliance in a complex regulatory environment.
• Drives talent development and inclusive leadership across the branch.

Skills

People Management

Customer Experience

Customer Loyalty

Decision Making

Banking

Accountability

Proactive Behavior

Results-Oriented

Client Counseling

Education

No Degree

Job description

PNC in Leesburg, VA is seeking a Branch Manager to lead branch operations and deliver an exceptional customer experience in an omni-channel environment. You will coach a diverse team and ensure top service standards while upholding risk and compliance.

This role emphasizes revenue growth through personal banking and business relationships, staff development, and community engagement. No degree is required; typically 5+ years of related experience with at least 2 years in a supervisory role,