Branch Leader — Grow Deposits & Client Experience

JPMorgan Chase & Co.; Washington (District of Columbia); On-site; USD 90,000 - 120,000; Full time

Job summary

Chase is seeking a Branch Manager in Washington, DC to lead a busy branch and deliver exceptional client service. You will manage deposits and investments growth, oversee operations, and coach a front-line team to success in a fast-paced environment.

You will represent the Chase brand with hospitality, ensuring risk controls and compliance while leveraging innovative financial technology to serve clients and community partners. This role requires weekend/evening hours.

Qualifications

• 2+ years of management or Chase leadership experience.
• Strong leadership and coaching skills with a track record of developing staff.
• Ability to manage branch operations, deposits, and investments.
• Excellent communication and customer service orientation.
• Comfort with technology and enabling clients with digital tools.

Responsibilities

• Lead and motivate the branch team to deliver a high‑quality client experience.
• Drive growth in deposits and investments through trusted relationship building.
• Oversee daily branch operations and risk/compliance with policies.
• Coach and develop employees to improve performance.
• Engage with local businesses and the community to strengthen presence.
• Maintain a strong risk and control environment with integrity.
• Support branch hours including weekends and evenings.

Skills

Leadership

Coaching

Customer service

Risk & controls

Decision making

Tech fluency

Time management

Communication

Branch operations

People management

Education

High school diploma or GED

College degree preferred

Tools

NMLS familiarity

Job description

Chase is seeking a Branch Manager in Washington, DC to lead a busy branch and deliver exceptional client service. You will manage deposits and investments growth, oversee operations, and coach a front-line team to success in a fast-paced environment.

You will represent the Chase brand with hospitality, ensuring risk controls and compliance while leveraging innovative financial technology to serve clients and community partners. This role requires weekend/evening hours.