Branch Manager: Lead Growth & Customer Experience

Santander; Pelham (AL); On-site; USD 60,000 - 103,000; Full time

Job summary

Santander is seeking a Branch Manager for the Pelham, NH area to oversee daily operations, lead a branch team, and drive sales while ensuring top-tier customer service. You will manage performance, coach staff, and implement strategies to grow revenue and improve customer experience.

The role requires strong leadership, regulatory compliance knowledge, and the ability to balance employee engagement with branch goals in a fast-paced banking environment.

Qualifications

• 3+ Years Demonstrated successful experience in Retail Bank sales management or related bank operations/support function.
• 5+ Years Experience in Retail sales management or equivalent demonstrated through a combination of work experience, training, military service, or education.
• 12+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Branch Manager role. District Executive, District Operations Manager and Region President endorsement of performance.
• 3+ Years Experience selling products and/or services in an incentive-based environment.
• Proven experience in a sales leadership role, preferably as a Branch Manager or similar position.

Responsibilities

• Direct overall branch performance, leading team to achieve sales targets, optimize operational processes and enhance customer satisfaction.
• Develop and implement sales strategies to grow revenue and market share.
• Motivate sales teams to effectively manage a pipeline of prospects and customers.
• Engage in consultative conversations with customers to offer tailored solutions that enhance their financial well-being.
• Analyze branch performance data to drive strategic decisions to improve branch performance and operational efficiency.
• Coach and develop team members, setting clear expectations, enhancing performance and fostering professional development.

Skills

Sales leadership

Customer relationships

Leadership

Communication

Data-driven decisions

Education

Bachelor's Degree

High school diploma or GED

Job description

Santander is seeking a Branch Manager for the Pelham, NH area to oversee daily operations, lead a branch team, and drive sales while ensuring top-tier customer service. You will manage performance, coach staff, and implement strategies to grow revenue and improve customer experience.

The role requires strong leadership, regulatory compliance knowledge, and the ability to balance employee engagement with branch goals in a fast-paced banking environment.