Branch Manager — Growth & Customer Experience Lead

Santander; Town of Pelham (NY); On-site; USD 60,000 - 103,000; Full time

Benefits offered by this job

Santander Benefits

Job summary

Santander is seeking a Branch Manager in Pelham, NH to lead daily branch operations, drive sales, and ensure top-notch customer service. You will coach staff, manage scheduling, and integrate digital tools to enhance efficiency and results.

The role requires strong leadership, regulatory knowledge, and a track record in retail banking sales management. The position emphasizes building relationships and delivering tailored financial solutions to customers.

Qualifications

• High school diploma or GED - Required.
• Bachelor’s Degree in related field or equivalent demonstrated through work experience, training, military service, or education - Preferred.
• 3+ Years Demonstrated successful experience in Retail Bank sales management or related bank operations/support function - Required.
• 5+ Years Experience in Retail sales management or equivalent demonstrated through work experience, training, military service, or education - Required.
• 12+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Branch Manager role. District Executive, District Operations Manager and Region President endorsement of performance - Required.
• 3+ Years Experience selling products and/or services in an incentive-based environment - Required.
• Proven experience in a sales leadership role, preferably as a Branch Manager or similar position.
• Proven relationship-building skills and a customer-centric approach.

Responsibilities

• Direct overall branch performance, leading team to achieve sales targets, optimize operational processes and enhance customer satisfaction.
• Develop and implement sales strategies to grow revenue and market share.
• Motivate sales teams to effectively manage a pipeline of prospects and customers.
• Engage in consultative conversations with customers to offer tailored solutions that enhance their financial well-being.
• Analyze branch performance data to drive strategic decisions to improve branch performance and operational efficiency.
• Coach and develop team members, setting clear expectations, enhancing performance and fostering professional development.
• Responsible for hiring, retaining and motivating branch colleagues across all job families within the branch.
• Accountable for managing branch scheduling to balance branch needs with employee availability.
• Utilize digital technologies and platforms to enhance customer interactions, educate them on self-service options and drive business outcomes.
• Provide an elevated experience, simplifying processes for customers while ensuring exceptional customer service.
• Manage escalated customer problems and provide effective solutions.
• Communicate clearly and effectively with customers in person, over the phone, or through digital channels.
• Accountable for risk management and compliance within a complex business environment, ensuring adherence to all company policies and regulatory requirements.
• Responsibilities may extend to supporting nearby branch locations based on business necessity.

Skills

Leadership

Sales management

Customer service

Communication

Coaching

Risk management

Compliance

Data analysis

Microsoft Office

Education

Bachelor's Degree

High school diploma or GED

Tools

Microsoft Office

Job description

Santander is seeking a Branch Manager in Pelham, NH to lead daily branch operations, drive sales, and ensure top-notch customer service. You will coach staff, manage scheduling, and integrate digital tools to enhance efficiency and results.

The role requires strong leadership, regulatory knowledge, and a track record in retail banking sales management. The position emphasizes building relationships and delivering tailored financial solutions to customers.