Branch Manager II: Lead, Coach & Elevate Member Experience

Altura-Credit-Union; Riverside (CA); On-site; USD 84,000 - 105,000; Full time

Benefits offered by this job

Vacation days

Sick leave

Holidays

Birthday & Anniversary Day Off

Community volunteer events

Social events & outings

Discounts on event & venue

Job summary

Altura Credit Union in Riverside seeks a Branch Manager II to lead day-to-day branch operations, supervise staff, and ensure a warm, positive Member experience. You will drive production and service goals while mentoring a team to excellence.

Responsibilities include overseeing compliance, training, scheduling, and performance reviews, while maintaining security and audit standards. The role requires strong leadership and a passion for service.

Qualifications

• Requires supervision and staff development experience.
• Strong understanding of banking regulations and procedures.
• Focus on delivering exceptional member service and maintaining audit readiness.

Responsibilities

• Oversee daily branch operations and security controls.
• Achieve annual sales and production goals while promoting teamwork.
• Provide on-the-spot coaching to improve member interactions and survey scores.
• Hire, train, and evaluate branch staff; manage performance reviews.

Skills

Leadership

Coaching

Customer service

Staff scheduling

Regulatory knowledge

Education

High school diploma or equivalent

Job description

Altura Credit Union in Riverside seeks a Branch Manager II to lead day-to-day branch operations, supervise staff, and ensure a warm, positive Member experience. You will drive production and service goals while mentoring a team to excellence.

Responsibilities include overseeing compliance, training, scheduling, and performance reviews, while maintaining security and audit standards. The role requires strong leadership and a passion for service.