Branch Experience Lead - Member Service & Team Growth

Arrowhead Credit Union; Rancho Cucamonga (CA); On-site; USD 70,000 - 105,000; Full time

Benefits offered by this job

Weekly pay

401K with company match

Paid time off

Job summary

Arrowhead Credit Union is seeking an Assistant Manager, Branch Experience to support the Manager in delivering exceptional member service and driving member loyalty across its Eastern Region branches (Highland, Rialto, Fontana, San Bernardino, Yucaipa). The role emphasizes service excellence, leadership, and staff development to uphold community trust.

Responsibilities include coaching teams, managing schedules, and ensuring compliance with BSA/AML and related policies while fostering a

Responsibilities

• Provides exceptional member service using Service Standards in every interaction.
• Leads by example with professionalism and work ethic.
• Develops staff through coaching, performance reviews, and training.
• Manages branch operations, scheduling, and adherence to policies.
• Addresses member escalations and complex inquiries with solutions.

Skills

Leadership

Customer service

Coaching

Team collaboration

Compliance awareness

Job description

Arrowhead Credit Union is seeking an Assistant Manager, Branch Experience to support the Manager in delivering exceptional member service and driving member loyalty across its Eastern Region branches (Highland, Rialto, Fontana, San Bernardino, Yucaipa). The role emphasizes service excellence, leadership, and staff development to uphold community trust.

Responsibilities include coaching teams, managing schedules, and ensuring compliance with BSA/AML and related policies while fostering a