Branch Manager II: Growth, CX & Leadership

PNC; Philadelphia (Philadelphia County); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical coverage

401(k) with PNC match

Paid time off

Education assistance

Wellness program

Job summary

PNC is looking for a Business Center Branch Manager II in Philadelphia. This role involves managing branch performance, driving customer loyalty, and building high-performing teams. You will oversee risk management and ensure compliance while fostering an inclusive workplace.

The ideal candidate has 5+ years of related experience with supervisory skills. PNC offers a comprehensive range of benefits, including medical and 401(k) options.

Qualifications

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for this role.
• A comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.

Responsibilities

• Manage priorities to drive branch performance and customer loyalty.
• Lead a branded sales process to achieve sales targets.
• Deliver a differentiated client experience while coaching the team.
• Manage operational and reputational risk effectively.

Skills

Accountability

Banking

Client Counseling

Customer Experience (CX)

Customer Loyalty

Decision Making

People Management

Proactive Behavior

Results‑Oriented

Education

5+ years related experience with 2 years supervisory

Job description

PNC is looking for a Business Center Branch Manager II in Philadelphia. This role involves managing branch performance, driving customer loyalty, and building high-performing teams. You will oversee risk management and ensure compliance while fostering an inclusive workplace.

The ideal candidate has 5+ years of related experience with supervisory skills. PNC offers a comprehensive range of benefits, including medical and 401(k) options.