Business Center Branch Manager

PNC; Philadelphia (Philadelphia County); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical coverage

401(k) with PNC match

Paid time off

Education assistance

Wellness program

Job summary

PNC is looking for a Business Center Branch Manager II in Philadelphia. This role involves managing branch performance, driving customer loyalty, and building high-performing teams. You will oversee risk management and ensure compliance while fostering an inclusive workplace.

The ideal candidate has 5+ years of related experience with supervisory skills. PNC offers a comprehensive range of benefits, including medical and 401(k) options.

Qualifications

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for this role.
• A comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.

Responsibilities

• Manage priorities to drive branch performance and customer loyalty.
• Lead a branded sales process to achieve sales targets.
• Deliver a differentiated client experience while coaching the team.
• Manage operational and reputational risk effectively.

Skills

Accountability

Banking

Client Counseling

Customer Experience (CX)

Customer Loyalty

Decision Making

People Management

Proactive Behavior

Results‑Oriented

Education

5+ years related experience with 2 years supervisory

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Business Center Branch Manager II within PNC's Retail Banking organization, you will be based in the Philadelphia Region.

Job Description

• Manages priorities through planning and execution to drive all aspects of branch performance. Drives revenue and customer loyalty through consultative interactions with clients and solutions that help them achieve financial well‑being. Creates a differentiated customer experience, making banking easy in an omni‑channel environment. Leads and influences the agenda of a broad range of ecosystem partners. Accountable for risk management and compliance in a complex business environment. Builds a high‑performing team through the attraction, onboarding, coaching and development of branch team members.
• Leads, plans, and executes a branded sales process to achieve sales targets and customer loyalty. Grows branch revenue through the acquisition and share‑of‑wallet growth of consumer and business households and by effectively leading ecosystem partnerships. Drives business banking results primarily through business development and community involvement activities. Coaches to consultative selling to drive results and enable customer financial well‑being. Has foundational understanding of balance sheet and income statement.
• Leads, coaches, and ensures the delivery of a differentiated client experience. Coaches the team to confidently engage with customers in technology‑enabled interactions, providing solutions and advice‑oriented consultation that improves client financial well‑being. Leads effective problem resolution, making banking easy for customers. Connects all of PNC, delivering a seamless customer experience in an omni‑channel environment.
• Drives the employee experience. Responsible for acquiring and retaining talent through effective onboarding, coaching and development. Makes talent development a priority for all branch team members. Ensures employees achieve performance and activity expectations through effective and ongoing performance management. Models PNC values by cultivating and supporting an inclusive workplace.
• Manages operational, human capital, reputational and business risk. Exercises leadership, authority and sound decision making to mitigate sales practice risk. Ensures compliance with regulatory guidelines and adherence to established policies and procedures.

Expectations for PNC Employees

• Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Fundamental Expectations of Our People Managers

• Include Intentionally – Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values – Role models our values with transparency and courage.
• Enable Change – Takes action to drive change and innovation that will transform our business.
• Achieve Results – Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best – Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for this role.

Preferred Skills

• Accountability
• Banking
• Client Counseling
• Customer Experience (CX)
• Customer Loyalty
• Decision Making
• People Management
• Proactive Behavior
• Results‑Oriented

Competencies

• Branch Banking Services
• Delegation
• Digital Awareness
• Effective Communications
• Managing Multiple Priorities
• Sales Management

Work Experience

Typically 5+ years of related experience, with at least 2 years of supervisory experience. A comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.

Education

No degree required.

Certifications

No required certification.

Licenses

Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Full‑time employees may be eligible for medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long‑term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; backup child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance for select programs fully paid; a robust wellness program with financial incentives. Paid time off includes maternity or parental leave; up to 11 paid holidays each year; 9 occasional‑absence days; 15 to 25 vacation days depending on career level; and additional days based on years of service.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Include "accommodation request" in the subject line and your name, the job ID, and preferred contact method in the email body. Calls can be made to 877‑968‑7762 and say "Workday" for assistance. All information will be kept confidential and used only to the extent required to provide reasonable accommodations.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in our hiring practices.