Branch Manager I: Community Banking Leader & Coach

Greek Peak Mountain Resort; Bluefield (WV); On-site; USD 34,000 - 51,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) with employer match

Life insurance

Paid vacation

Paid holidays

Job summary

First Community Bank is seeking an experienced Retail Branch Manager to lead daily branch operations, staff scheduling, and performance coaching. You will monitor KPIs, ensure policy compliance, safeguard customer information, and drive excellent service experiences.

You will also lead initiatives like CRA outreach, staff development plans, and collaboration with banking partners to expand services. The role demands strong communication, detail orientation, and travel as needed.

Qualifications

• Bachelor’s degree in related field or equivalent education and experience.
• Seven years of retail bank experience.
• Three years of management experience within a bank branch.
• Proven record of outstanding customer service.
• Ability to consistently lead by positive example.
• Demonstrated proficiency using banking platforms and common office software and systems.
• Strong verbal and written communication skills.
• Strong attention to detail.
• Ability to sit in front of a computer for extended periods of time.
• Ability to travel, as needed.

Responsibilities

• Oversee the daily activity of the retail branch by adequately staffing and scheduling the branch, coaching teammates, and measuring performance and client satisfaction on a regular and recurring basis by utilization of the various reporting tools provided by Business Intelligence.
• Ensure that all the Bank’s policies, procedures, and regulatory guidelines are strictly complied with in the process of performing duties.
• Ensure that the customers’ confidential information is properly protected and only used for official purposes.
• Improve customers’ banking experience by ensuring that the customers are attended to promptly and all their banking challenges are resolved without delay.
• Lead the LIFT initiative with your staff by actively coaching, mentoring, certifying, and role playing with team to ensure greater understanding of the sales approach and more seamless delivery.
• Continually review KPI Dashboard results with employees, coaching to ensure their team is engaged and changing habits to positively impact the KPI results.
• Accountable for mystery shops in the branch and analyzation of each providing feedback to those shopped to reinforce the positive results while also offering advice on improvement for areas that need improvement.
• Consult customers on consumer loan options and explain their terms, process consumer loan applications with accuracy, understand and discuss debit rations and consumer credit report with customers, ensure proper loan documentation is received for consumer non-real estate loans by understanding each transaction and what is required for lien perfection. In the event a lien is not perfected timely, bring resolution quickly to the outstanding item.
• Meet or exceed budgeted expectations of retail non-interest branch income by setting expectations for fee collections, interchange by debit card penetration, NSF by monitoring clients making decision, and by reviewing waiver trends and tolerances.
• Ensure and track that retail team members are making qualified referrals to banking partners such as Wealth, Mortgage, Commercial, and Treasury Services.
• Expand technology penetration of retail clients by pro-actively mentoring and coaching retail staff. These include mobile banking, e-statement enrollment, and further utilization of ATMs/ITMs. Ensure employee adoption and utilization of these services which results in a much deeper understanding of the product or delivery channel. Certify employee education, usage, and customer advocacy skills of electronic convenience channels on a regular basis as required by management.
• Ensure the branch is completing all the daily, weekly, monthly, quarterly, and annual duties as outlined in the Branch Operational Duties document.
• Ensure the branch is operating in a sound manner validated by audits conducted by the Internal Audit team.
• Ensure that deposit exceptions are minimal and addressed quickly after identifying. Provide coaching and training to enhance the accuracy of account opening that results in a more professional client experience.
• Constantly seek to grow existing team’s expertise by consistently meeting and reinforcing goals and objectives.
• Lead the education based CRA effort for your branch by understanding and implementing a program that can be delivered to the community. Document and record these efforts to ensure they are consistent with First Community Bank’s commitment to our communities through CRA.
• Ensure Personal Development Plans are being assigned and completed in a timely manner to ensure the new hire is receiving the best possible trainee experience.
• Complete training, as assigned, within the expected timeframes.
• All employees are expected to support First Community Bank’s mission, vision, and values by exhibiting commitment to the Company Standards of Conduct and executing to the fullest extent possible the duties detailed within this job description.

Skills

Customer service

Management

Verbal communication

Written communication

Attention to detail

Travel ability

Education

Bachelor’s degree or equivalent

Tools

Banking platforms

Office software

Job description

First Community Bank is seeking an experienced Retail Branch Manager to lead daily branch operations, staff scheduling, and performance coaching. You will monitor KPIs, ensure policy compliance, safeguard customer information, and drive excellent service experiences.

You will also lead initiatives like CRA outreach, staff development plans, and collaboration with banking partners to expand services. The role demands strong communication, detail orientation, and travel as needed.