Branch Leader: Community Banking & Growth

First Community Bank; Bluefield (WV); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with employer match

Life insurance

Paid vacation days and holidays

Job summary

First Community Bank in West Virginia is seeking a Branch Manager I to oversee daily branch operations and lead tellers, head tellers and personal bankers. You will coach staff, ensure compliance, protect customer information, and drive customer service excellence while achieving branch goals.

The role emphasizes community banking, CRA initiatives, and partnering with bank areas to deliver tailored financial solutions.

Qualifications

• Bachelor’s degree in related field or equivalent education and experience.
• Seven years of retail bank experience.
• Three years of management experience within a bank branch.
• Proven record of outstanding customer service.
• Ability to consistently lead by positive example.
• Strong verbal and written communication skills.
• Strong attention to detail.
• Ability to sit in front of a computer for extended periods of time.
• Ability to travel, as needed.
• The salary range is based on market data and where the pay rate falls within the range is commensurate with experience, education, and other qualifications.

Responsibilities

• Oversee daily branch activity, staffing and scheduling.
• Coach teammates and measure performance via BI tools.
• Ensure all policies, procedures, and regulatory guidelines are followed.
• Protect customers' confidential information and use it only for official purposes.
• Improve customer experience by addressing banking challenges promptly.
• Lead the LIFT initiative with staff to improve sales approach and delivery.
• Review KPI dashboards and coach staff to improve results.
• Ensure branch audits pass and maintain operational soundness.
• Promote referrals to Wealth, Mortgage, Commercial and Treasury Services.
• Support CRA education efforts in the community.

Skills

Customer service

Leadership

Communication skills

Problem solving

Team coaching

Education

Bachelor’s degree in related field

Bachelor’s degree in business/related field

Tools

Banking platforms

MS Office

Job description

First Community Bank in West Virginia is seeking a Branch Manager I to oversee daily branch operations and lead tellers, head tellers and personal bankers. You will coach staff, ensure compliance, protect customer information, and drive customer service excellence while achieving branch goals.

The role emphasizes community banking, CRA initiatives, and partnering with bank areas to deliver tailored financial solutions.