Branch Manager: Growth, Service & Community Impact

Travis Credit Union; Vacaville (CA); Hybrid; USD 59,000 - 73,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Mental health and wellness programs

Employee incentive plan

Merit-based raises

401(k) with employer match

Holiday and vacation policies

Employee discounts on loans and cards

Job summary

Travis Credit Union in Vacaville, CA, is seeking a Branch Manager who leads with our Mission, Vision and Core Values to deliver outstanding member service and drive growth.

You will coach a branch team, develop staff, and partner with departments to expand relationships while upholding regulatory standards and efficient operations.

This is a full-time, in-office role requiring Saturdays and a commutable distance to the communities served.

Qualifications

• Minimum 3 years’ experience in financial services or related role.
• Minimum 1 year in a leadership or related role.
• Must reside within commutable distance of Vacaville and service area.
• Flexible with work schedule including Saturdays.

Responsibilities

• Lead branch team to deliver exceptional member service.
• Coach and develop staff with purposeful career pathing.
• Grow assets and branch production to meet goals.
• Collaborate with business partners to acquire new relationships.
• Represent the credit union in the community and at events.
• Ensure CRM productivity and adherence to policies.
• Oversee operational audits, regulations and profitability expectations.

Skills

Sales management

Leadership

Coaching

CRM proficiency

Communication skills

MS Office

Education

High school diploma

Tools

CRM software

MS Excel

Office suite

Job description

Schedule: T-F 9:00am-6:00pm, Sat 9:30am-2:30pm

37 hours/week

Candidates must live within a reasonable commuting distance of the communities served by Travis Credit Union, which include the following counties: Alameda, Colusa, Contra Costa, Merced, Napa, Placer, Sacramento, San Joaquin, Solano, Sonoma, Stanislaus, and Yolo. For hybrid and remote roles, candidates are still required to reside within a commutable distance of our corporate headquarters in Vacaville, California.

We are unable to sponsor or assume sponsorship of employment visas for this position. Candidates must have current authorization to work in the U.S. (no sponsorship available).

Summary:

Branch Management provides leadership that models the Travis Credit Union (TCU) Mission, Vision and Core Values with an emphasis on member experience, asset growth, efficient operations and the professional development of employees.Branch Management not only works within the branch environment but also has a focus on external activities that grow our business and make an impact in the communities we serve. Branch Management, at a high level, is responsible for educating members, employees and the local community about our Mission, Vision and Awesome Cause.

Profile:

• Understands and models the Mission, Vision, Core Values and Awesome Cause with both employees and members.
• Supports the career development of employees through consistent coaching, professional development and purposeful career pathing steps.
• Develops and inspires a highly disciplined and productive branch team focused on delivering exceptional member service and offering solutions to improve members’ financial lives by tailoring value-add recommendations with TCU products, services and digital solutions.
• Achieves assigned branch production and growth goals by influencing the effective and consistent behaviors of the employees in their member conversations; ensures Client Relationship Management system (CRM) productivity with member interactions.
• Collaborates with business partners to proactively acquire new business relationships and expand existing business relationships.
• Responsible for business development activities and represents the credit union in the community by participating in events; serving on boards and/or committees that are working to improve the communities we serve is encouraged.
• Represents TCU at Awesome Cause events.
• Responsible for operational audits, regulations and profitability expectations.
• Facilitates consensus in group settings and develops positive working relationships throughout the organization.
• Negotiates conflict, influences others and solves problems to achieve positive outcomes.
• Identifies and communicates improvement gaps in People, Process or Technology practices, collaborating with other business units as necessary.
• Properly empowers those who will be held accountable for the successful completion of projects and/or attainment of goals with shared ownership.
• Manages and leads staff through a changing environment and resolves stressful situations with tact and diplomacy.

Not all functions/tasks are listed above; however those listed are considered essential.

Skills:

• Self-directed and uses independent judgment to make decisions and escalate issues to senior management.
• Sales management skills including prospecting, cross selling, pipeline and activity management.
• Strong professional verbal and written communication and interpersonal skills.
• Demonstrated leadership and coaching qualities that builds team work and consistent productivity behaviors.
• Proficient in MS Office products (Word, Outlook and Excel) and can navigate multiple technical systems, periodically in a self-taught environment.

Reporting and Experience:

• Reports directly to assigned Branch Manager.
• Supervisory responsibilities for operations results and assigned branch team members.
• High school diploma or equivalent.
• Minimum of 3 years’ experience in financial services or related role.
• Minimum of 1 year in a leadership or related role.

Working Conditions:Work is generally performed within an office environment, with standard office equipment available and usually sedentary in nature.Must be flexible with work schedule to include working Saturdays.

Compensation:Base salary starting range is commensurate with experience:

• Grade 12: $30.59/hour - $37.79/hour

Our compensation philosophy is based on several factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, and key skills.

Benefits:

At Travis Credit Union, we prioritize the well‑being of our employees and their families by providing a comprehensive Total Rewards program that supports their health, welfare, and financial security. In turn, this enables our employees to focus on delivering exceptional service to our members and meeting the goals of the credit union.

Eligible employees enjoy a robust benefits package, which includes:

• Competitive medical, dental, and vision insurance
• Mental health and wellness programs
• Employee performance incentive plan
• Merit-based salary increases
• 401(k) program with immediately vested employer match
• Generous holiday and vacation policies
• Exclusive TCU perks such as employee loan and credit card discounts

Travis Credit Union is an Equal Opportunity Employer committed to a diverse and inclusive workplace. Qualified applicants will receive consideration for employment without regard to any protected characteristic under applicable federal, state, or local law. Reasonable accommodations are available for qualified individuals with disabilities.