Branch Manager: Growth & Member Experience Leader

Prospera Credit Union; Appleton (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Great PTO benefits

Medical premium coverage 90%

401K matching up to 5%

Short-Term & Long-Term Disability atNo

Job summary

Prospera Credit Union in Wisconsin is seeking a Branch Manager to lead branch performance, drive growth, and deliver exceptional member experiences through coaching and cross-department collaboration.

You will oversee daily operations, develop talent, and foster an inclusive, high-performance culture aligned with Prospera's values. Strong leadership and knowledge of banking regulations are essential.

Qualifications

• High school diploma or GED equivalent required; Associate degree preferred.
• 3-5 years of related financial or retail experience; minimum 1 year in a leadership role.
• Knowledge of banking regulations, operational best practices, and coaching principles.

Responsibilities

• Lead, coach, and develop team members to achieve service, referral, and performance goals.
• Oversee daily branch operations to ensure compliance, efficiency, and outstanding member experience.
• Build strong member relationships, resolve escalations, and model service excellence.
• Partner with HR on talent management, onboarding, and performance development.
• Champion a positive, accountable culture that supports employee engagement and success.

Skills

Leadership

Branch operations

Financial services

Relationship development

Coaching principles

Communication skills

Education

High school diploma or GED

Associate degree preferred

Job description

Prospera Credit Union in Wisconsin is seeking a Branch Manager to lead branch performance, drive growth, and deliver exceptional member experiences through coaching and cross-department collaboration.

You will oversee daily operations, develop talent, and foster an inclusive, high-performance culture aligned with Prospera's values. Strong leadership and knowledge of banking regulations are essential.