Branch Leader: Sales & Service Growth

Paylocity; Janesville (WI); Hybrid; USD 60,000 - 95,000; Full time

Benefits offered by this job

Health Insurance

401K Plan

Paid Time Off (PTO)

Holiday Pay

Dental Coverage

Vision Coverage

Life Insurance

Job summary

First Community Credit Union in Wisconsin is seeking a Branch Manager to lead a dynamic team, drive member service excellence, and achieve sales goals. You will coach staff, nurture relationships, and manage day-to-day branch operations across the network.

You will partner with senior management to ensure regulatory compliance, expand community outreach, and deliver consistent, profitable growth for the credit union.

Qualifications

• Passionate and enthusiastic.
• Ability to acquire knowledge of the credit union movement, policies, procedures, and all branch services and products.
• Involvement in local community groups and activities.
• Able to travel locally.
• Knowledge of federal and state regulations relating to financial operations management.
• Availability to work weekends and extended hours, as needed.

Responsibilities

• Provide leadership to staff to maximize their performance, help advance their growth and development, and achieve the credit union’s goals through collaboration and supervision.
• Instill an energetic, strong service and sales culture through coaching the staff in deepening existing member relationships and acquiring new ones. Continually strives to improve the way we serve our members.
• Manage administrative and operational aspects of designated branches.
• Assist in branch services and operations and serve as a backup for all departments, as needed, to serve our members.
• Build strong relationships with new and existing members that leads to referrals and sales. Identify member needs and align products and services that help achieve their financial goals and those of the credit union.
• Coach a strong service, cross-selling, and referral culture within the branch. Mentor and motivate staff; measure and monitor results; hold staff accountable for achieving goals.
• Oversee day-to-day branch operations
• Work closely with the Financial Sales Coach to achieve all metrics and goals related to the branch.
• Participate in various community activities to promote and represent the credit union philosophy.
• Collaborate with Senior Management to manage and analyze the security and safety of the branch, and to alert staff of any changes to the policies and procedures.
• Promote the credit union by volunteering and networking throughout the communities that we serve.
• Provide recommendations to improve branch efficiencies.
• Provide formal reviews for the branch staff.
• Responsible for hiring, training and administering disciplinary action related to branch staff, when necessary.
• Perform other duties and responsibilities as assigned or deemed necessary in order to meet the credit union’s goals and objectives.

Skills

Leadership

Coaching

Staff development

Sales coaching

Customer service

Relationship building

Team collaboration

Education

Bachelor’s Degree in Business

Job description

First Community Credit Union in Wisconsin is seeking a Branch Manager to lead a dynamic team, drive member service excellence, and achieve sales goals. You will coach staff, nurture relationships, and manage day-to-day branch operations across the network.

You will partner with senior management to ensure regulatory compliance, expand community outreach, and deliver consistent, profitable growth for the credit union.