Branch Manager

Prospera Credit Union; Appleton (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Great PTO benefits

Medical premium coverage 90%

401K matching up to 5%

Short-Term & Long-Term Disability atNo

Job summary

Prospera Credit Union in Wisconsin is seeking a Branch Manager to lead branch performance, drive growth, and deliver exceptional member experiences through coaching and cross-department collaboration.

You will oversee daily operations, develop talent, and foster an inclusive, high-performance culture aligned with Prospera's values. Strong leadership and knowledge of banking regulations are essential.

Qualifications

• High school diploma or GED equivalent required; Associate degree preferred.
• 3-5 years of related financial or retail experience; minimum 1 year in a leadership role.
• Knowledge of banking regulations, operational best practices, and coaching principles.

Responsibilities

• Lead, coach, and develop team members to achieve service, referral, and performance goals.
• Oversee daily branch operations to ensure compliance, efficiency, and outstanding member experience.
• Build strong member relationships, resolve escalations, and model service excellence.
• Partner with HR on talent management, onboarding, and performance development.
• Champion a positive, accountable culture that supports employee engagement and success.

Skills

Leadership

Branch operations

Financial services

Relationship development

Coaching principles

Communication skills

Education

High school diploma or GED

Associate degree preferred

Job description

Grow your career. Make a difference. Create meaningful impact.

At Prospera Credit Union, we believe in more than just numbers-we believe in people. We're passionately committed to providing personalized financial guidance that helps our members achieve their unique version of prosperity. If you're looking for a meaningful career where you can make a real impact, we'd love to meet you.

And because great people deserve great support, we've built a benefits package that goes beyond the basics.

Big-Company Benefits. Beyond the Basics.

• Great Paid Time Off Benefits!
• Prospera Pays 90% of Medical Monthly Premium Costs!
• Prospera Matches Up to 5% of 401K Contributions!
• Prospera Provides Short-Term disability and Long-Term Disability at No Cost to You!
• Learn more about our benefits and culture here: https://myprospera.com/careers

About the Role:

Reporting to the Director of Branch Operations, the Branch Manager leads branch performance through exceptional member experience, team development, and operational excellence. This role drives growth by building strong relationships, collaborating across departments, and fostering an inclusive, high-performance culture aligned with Prospera's values.

Expectations and Responsibilities

• Lead, coach, and develop team members to achieve service, referral, and performance goals.
• Oversee daily branch operations to ensure compliance, efficiency, and outstanding member experience.
• Build strong member relationships, resolve escalations, and model service excellence.
• Partner with HR on talent management, onboarding, and performance development.
• Champion a positive, accountable culture that supports employee engagement and success.

Qualifications & Skills

• Education:
  • High school diploma or GED equivalent required; Associate degree preferred.
• Experience:
  • 3-5 years of related financial or retail experience; minimum 1 year in a leadership role.
• Skills:
  • Proven leadership experience in financial services, branch operations, or retail management.
  • Strong ability to drive growth, performance, and relationship development.
  • Knowledge of banking regulations, operational best practices, and coaching principles.
  • Excellent communication, problem-solving, and interpersonal skills.

Grow your career. Make a difference. Create meaningful impact.

Prospera Credit Union is an Equal Opportunity and Affiant Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran status. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application.