Branch Manager: Growth & Customer Experience

AttainFinance; Tennessee; On-site; USD 57,000 - 84,000; Full time

Benefits offered by this job

Paid Time Off, Medical, Dental, Vision

401(k) with company match

Tuition Reimbursement

Leadership Development Programs

Monthly Bonus Program

Job summary

Heights Finance in Madison, TN seeks a results-driven Branch Manager to set service standards for new and existing customers and to guide them through financial services. You’ll drive growth, oversee loans, and manage delinquency with a hands-on leadership style.

The role offers career development, a set schedule, and a comprehensive benefits package. This is a full-time opportunity with room to advance within the Attain Finance family.

Qualifications

• Community Impact: Demonstrated ability to make a positive difference in the community by assisting others, whether through customer service, project management, or team support.
• Leadership and Influence: 1-2 years of leadership/management experience showcasing proven skills in influencing and leading others, with a focus on personal and organizational growth.
• Career Development: Commitment to career advancement, with a history of taking on new challenges and continuous learning.
• Customer Guidance: Experience in guiding clients or stakeholders through various processes, providing support and advice.
• Team Support: Ability to support and contribute to the growth of team members, fostering a collaborative and inclusive environment.
• Educational Background: High School diploma or equivalent; associate or bachelor’s degree is a plus.
• Industry Experience: 1-2 year(s) in the consumer finance, lending, or banking industries preferred.

Responsibilities

• Drive Branch Growth: Implement marketing plans, build business relationships, and manage daily operations to meet goals.
• Lead Loan Processes: Oversee new and refinanced loans, ensuring compliance and delivering outstanding customer service.
• Address Delinquency: Proactively manage delinquent accounts with urgency.
• Be a Hands-On Leader: Set the standard for customer service and sales, addressing customer concerns with professionalism.
• Develop Your Team: You're not just a manager—you're a coach, mentor, and career developer. Lead by example, inspire growth, and foster a culture where customer service excellence and strong relationships are at the core of everything we do.
• Manage Performance: Conduct evaluations, offer feedback, and partner with Talent Acquisition for recruitment efforts.
• Ensure Efficient Operations: Handle scheduling, payroll, and expenses to ensure smooth branch operations.

Skills

Leadership

Community impact

Career development

Customer guidance

Team support

Education

High School diploma or equivalent

associate or bachelor’s degree a plus

Job description

Heights Finance in Madison, TN seeks a results-driven Branch Manager to set service standards for new and existing customers and to guide them through financial services. You’ll drive growth, oversee loans, and manage delinquency with a hands-on leadership style.

The role offers career development, a set schedule, and a comprehensive benefits package. This is a full-time opportunity with room to advance within the Attain Finance family.