Branch Manager: Lead Growth & Customer Excellence

AttainFinance; Florence (KY); On-site; USD 56,000 - 83,000; Full time

Benefits offered by this job

Paid Time Off

Medical

Dental

Vision

401(K) with company match

Tuition Reimbursement

Leadership Development Programs

Monthly Bonus Program

Employee Assistance Program

Emergency Relief Fund

Attain4All

Job summary

Heights Finance, part of the Attain Finance family, invites you to join our Florence, KY branch as a Branch Manager. This full-time role emphasizes customer service, loan processing, and overall branch leadership, with a competitive base salary and comprehensive benefits from day one.

You will grow with a company that values internal promotions, offers a 401(k) with match, PTO, medical/dental/vision, and opportunities to lead teams, drive growth, and shape the customer experience.

Qualifications

• Demonstrated ability to make a positive difference in the community by assisting others.
• 1-2 years of leadership/management experience.
• Commitment to career advancement, with a history of taking on new challenges and continuous learning.
• Experience in guiding clients or stakeholders through various processes, providing support and advice.
• Ability to support and contribute to the growth of team members, fostering a collaborative environment.
• Diploma or degree is preferred; associate or bachelor’s degree is a plus.
• 1-2 year(s) in consumer finance, lending, or banking industries preferred.

Responsibilities

• Drive Branch Growth: Implement marketing plans, build business relationships, and manage daily operations to meet goals.
• Lead Loan Processes: Oversee new and refinanced loans, ensuring compliance and delivering outstanding customer service.
• Address Delinquency: Proactively manage delinquent accounts with urgency.
• Be a Hands-On Leader: Set the standard for customer service and sales, addressing customer concerns with professionalism.
• Develop Your Team: Coach, mentor, and develop careers while promoting growth and collaboration.
• Manage Performance: Conduct evaluations, offer feedback, and collaborate with Talent Acquisition for recruitment.
• Ensure Efficient Operations: Handle scheduling, payroll, and expenses to ensure smooth branch operations.

Skills

Leadership and Influence

Community Impact

Career Development

Customer Guidance

Team Support

Educational Background

Industry Experience

Education

High School diploma or equivalent; associate or bachelor’s degree is a plus.

Job description

Heights Finance, part of the Attain Finance family, invites you to join our Florence, KY branch as a Branch Manager. This full-time role emphasizes customer service, loan processing, and overall branch leadership, with a competitive base salary and comprehensive benefits from day one.

You will grow with a company that values internal promotions, offers a 401(k) with match, PTO, medical/dental/vision, and opportunities to lead teams, drive growth, and shape the customer experience.