Branch Manager: Drive Customer Experience & Growth

U.S. Bank; Joliet (IL); On-site; USD 92,000 - 112,000; Full time

Benefits offered by this job

Healthcare

Life Insurance

Disability Insurance

Paid vacation

401(k)

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a branch leader to drive customer experience and meet performance goals at a Joliet location. You will coach teams, ensure regulatory compliance, and collaborate with partners to fulfill customer financial needs.

The role emphasizes leadership in branch operations, staff development, and expansion of customer relationships through cross-selling and community engagement.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 3–4 years of experience in sales, retail management, or banking environment.

Responsibilities

• Lead and manage branch(es) to meet goals and ensure compliance with banking laws and regulations.
• Coach, develop, mentor and train team members.
• Identify financial resources for customers and guide them to appropriate products and services.
• Promote products and services to expand customer base and strengthen local market presence.

Skills

Adaptive Coaching

Conflict Resolution

Accountability

Influence

Critical Thinking

Priority Setting

Relationship Management

Business Insights

Education

Bachelor’s degree

Job description

U.S. Bank is seeking a branch leader to drive customer experience and meet performance goals at a Joliet location. You will coach teams, ensure regulatory compliance, and collaborate with partners to fulfill customer financial needs.

The role emphasizes leadership in branch operations, staff development, and expansion of customer relationships through cross-selling and community engagement.