Branch Manager | Customer Experience Leader

Sturgis Bank & Trust Company; White Pigeon Township (MI); On-site; USD 60,000 - 80,000; Full time

Job summary

Sturgis Bank & Trust Company in Michigan is seeking a Branch Manager to oversee a full-service banking center. You will lead daily operations, ensure policy adherence, supervise staff, and drive customer satisfaction through personalized service.

You will train staff, manage security and risk, and collaborate across departments to grow business while maintaining a welcoming, efficient branch environment.

Qualifications

• Knowledge of branch operations and daily branch functioning.
• Strong customer service orientation and problem solving.
• Ability to lead, coach and develop staff.
• Effective communication with staff, partners and customers.
• Ability to manage multiple tasks and prioritize.

Responsibilities

• Direct daily branch operations and front-line supervision.
• Maintain security, appearance and safety of the branch.
• Deliver high quality customer service and build relationships.
• Resolve complex service issues with sound judgment.
• Foster customer confidentiality and personalized experiences.
• Educate frontline staff on regulatory requirements and sales techniques.
• Lead weekly staff meetings and coordinate with management.
• Coach and develop staff, set goals and standards.
• Assist in recruitment and scheduling as needed.
• Collaborate with departments to ensure smooth handoffs.

Skills

Branch operations knowledge

Customer service

Communication skills

Leadership

Staff coaching

Scheduling

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Sturgis Bank & Trust Company in Michigan is seeking a Branch Manager to oversee a full-service banking center. You will lead daily operations, ensure policy adherence, supervise staff, and drive customer satisfaction through personalized service.

You will train staff, manage security and risk, and collaborate across departments to grow business while maintaining a welcoming, efficient branch environment.