Branch Manager: Customer-Centric Banking Leader

Banco Santander (Brasil); Shrewsbury (York County); On-site; USD 90,000 - 120,000; Full time

Job summary

Santander is seeking a Branch Manager in Shrewsbury, PA to oversee branch performance, customer experience, and daily operations. You will lead a team, drive sales growth, and ensure regulatory compliance across the branch.

This role requires strong leadership, customer focus, and a proactive approach to problem-solving. Responsibilities include coaching staff, managing scheduling, and leveraging digital tools to enhance customer interactions while maintaining high service standards and risk

Qualifications

• 3+ years in Retail Bank sales management or related bank operations/support function.
• 5+ years experience in Retail sales management or equivalent demonstrated through work experience.
• Santander-related experience with endorsement from District leadership is preferred.
• 3+ years selling products/services in an incentive-based environment.

Responsibilities

• Direct overall branch performance to meet sales targets and optimize operations.
• Develop and implement sales strategies to grow revenue and market share.
• Lead and coach a branch team, manage scheduling and staffing.

Skills

Leadership

Sales management

Customer focus

Communication

Coaching

Problem-solving

Education

High school diploma / GED

Bachelor's Degree (related field)

Job description

Santander is seeking a Branch Manager in Shrewsbury, PA to oversee branch performance, customer experience, and daily operations. You will lead a team, drive sales growth, and ensure regulatory compliance across the branch.

This role requires strong leadership, customer focus, and a proactive approach to problem-solving. Responsibilities include coaching staff, managing scheduling, and leveraging digital tools to enhance customer interactions while maintaining high service standards and risk