Branch Manager (Credit Union)

1st MidAmerica; Bethalto (IL); Hybrid; USD 60,000 - 80,000; Full time

Job summary

1st MidAmerica is seeking a Branch Manager to oversee daily operations at our Bethalto, IL location, ensuring service excellence and achievement of financial goals. You will lead branch staff, manage the sales and service culture, and build member relationships.

The role requires 3–5 years of related experience, supervisory background, and a two-year degree or equivalent certification. You will ensure policy compliance and contribute to the local community presence.

Qualifications

• 3 to 5 years of similar or related experience preferred.
• Supervisory experience required.
• Customer service experience required.
• A two-year college degree, or completion of a specialized certification or licensing preferred, but not required.

Responsibilities

• Leads branch staff through training and coaching.
• Drives branch performance by creating a sales and service culture in the branch.
• Builds Credit Union presence in the community and develops new members and relationships.
• Provide excellent member service and resolves inquiries.
• Ensure compliance with policies and regulations.

Skills

Customer service

Supervisory experience

Team leadership

Education

Two-year college degree

Certification preferred

Job description

1 st MidAmerica is a trusted financial institution dedicated to providing exceptional service to our members. We pride ourselves on our commitment to the communities we serve and our focus on delivering an array of financial products for each step in their financial journey. We are currently seeking motivated and member-oriented individuals to join our team as a Branch Manager.

Job Summary:

We are seeking a Branch Manager to plan, direct, organize and control the operational activity of a Credit Union facility, ensuring the branch meets strategic, financial, operational, service and growth plans.

Key Responsibilities:

• Leads branch staff through training and coaching.
• Drives branch performance by creating a sales and service culture in the branch.
• Builds Credit Union presence in the community and develops new members and relationships.
• Provide excellent member service and resolves inquiries.
• Ensure compliance with policies and regulations.

Qualifications:

• 3 to 5 years of similar or related experience preferred.
• A two-year college degree, or completion of a specialized certification or licensing preferred, but not required.
• Supervisory experience required.
• Customer service experience required.