Branch Manager

First American; United States; On-site; USD 77,000 - 103,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k program

PTO / Paid sick leave

Employee stock purchase plan

Job summary

First American is seeking a Branch Manager to lead the Escrow team in a dynamic, fast-paced environment, overseeing branch operations, market growth, and alignment with the First American brand in the local market.

The role requires 6+ years of escrow experience, 3+ years in leadership, and a strong focus on customer service, communication, and teamwork to ensure exceptional transactions and client satisfaction.

Qualifications

• 6+ years of directly related escrow officer experience
• 3+ years demonstrated experience in a leadership or management role
• Results oriented with strong time management, team performance, and project management skills, and must be highly organized and driven to succeed
• Strong leadership skills, leading by example, driving employee commitment through actions, and empowering employees to reach their full potential
• Excellent written and verbal communication skills
• Customer service focus - passion for promptly responding to customer needs. Values and solicits customer feedback to improve service
• Teamwork - contribute to building a positive team spirit and exhibits objectivity and openness to others' views, living our values

Responsibilities

• Drive the strategic direction, the operations and revenue generation for branches and key accounts within a defined geographic area
• Act as a neutral third party between buyers and sellers during real estate sales
• Manage funds and processes real estate transactions
• Align branch goals with business unit goals
• Maintain client base and resolves escalated issues; answers questions and provides guidance regarding products, services, policies, or specific transactions
• Perform duties of an Escrow production position

Job description

Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Enable you to manage your own business unit and empower you to oversee operations and drive business through a team. Support you in removing roadblocks for your team, building relationships internally and externally to deliver exceptional customer service and brand awareness.

Come join First American, where we recognize our true worth is our people. We are looking to add a Branch Manager to our growing team. In this role you will work in a dynamic, fast-paced setting managing our Escrow team in a variety of ways including branch operations management, market share growth and aligning business unit goals. This position plays a key role in maintaining the overall success of the branch and our First American brand in your local market.

What You'll Do

• Drive the strategic direction, the operations and revenue generation for branches and key accounts within a defined geographic area
• Act as a neutral third party between buyers and sellers during real estate sales
• Manage funds and processes real estate transactions
• Align branch goals with business unit goals
• Maintain client base and resolves escalated issues; answers questions and provides guidance regarding products, services, policies, or specific transactions
• Perform duties of an Escrow production position

What You'll Bring

• 6+ years of directly related escrow officer experience
• 3+ years demonstrated experience in a leadership or management role
• Results oriented with strong time management, team performance, and project management skills, and must be highly organized and driven to succeed
• Strong leadership skills, leading by example, driving employee commitment through actions, and empowering employees to reach their full potential
• Excellent written and verbal communication skills
• Customer service focus - passion for promptly responding to customer needs. Values and solicits customer feedback to improve service
• Teamwork - contribute to building a positive team spirit and exhibits objectivity and openness to others' views, living our values

What We Offer

By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Pay Range: $77,300.00 - $103,000.00 Annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.