Branch Manager

First American; Saint Joseph (FL); On-site; USD 77,000 - 103,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

PTO / Paid sick leave

Employee stock purchase plan

Job summary

First American is seeking a Branch Manager to lead our Escrow team in Florida, directing operations, revenue, and field execution. You will oversee branch performance, ensure exceptional client service, and align branch goals with the broader business unit strategy.

The role requires extensive escrow experience and proven leadership, with a focus on delivering results, maintaining strong relationships, and driving customer satisfaction in a fast-paced environment.

Qualifications

• 6+ years of escrow officer experience.
• 3+ years in a leadership or management role.
• Strong time management and project management skills.
• Excellent written and verbal communication skills.

Responsibilities

• Drive strategic direction, operations and revenue for branches and key accounts.
• Serve as a neutral intermediary between buyers and sellers in real estate transactions.
• Manage funds and processes for real estate transactions.
• Align branch goals with business unit goals.
• Maintain client base and resolve escalated issues; provide guidance on products, policies, and transactions.
• Perform duties of an Escrow production position.

Skills

Leadership

Time management

Project management

Communication

Customer service

Teamwork

Job description

Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Enable you to manage your own business unit and empower you to oversee operations and drive business through a team. Support you in removing roadblocks for your team, building relationships internally and externally to deliver exceptional customer service and brand awareness.

Come join First American, where we recognize our true worth is our people. We are looking to add a Branch Manager to our growing team. In this role you will work in a dynamic, fast-paced setting managing our Escrow team in a variety of ways including branch operations management, market share growth and aligning business unit goals. This position plays a key role in maintaining the overall success of the branch and our First American brand in your local market.

This role involves a combination of leadership responsibilities and Escrow officer related duties.

What You’ll Do:

• Drive the strategic direction, the operations and revenue generation for branches and key accounts within a defined geographic area
• Act as a neutral third party between buyers and sellers during real estate sales
• Manage funds and processes real estate transactions
• Align branch goals with business unit goals
• Maintain client base and resolves escalated issues; answers questions and provides guidance regarding products, services, policies, or specific transactions
• Perform duties of an Escrow production position

What You’ll Bring:

• 6+ years of directly related escrow officer experience
• 3+ years demonstrated experience in a leadership or management role
• Results oriented with strong time management, team performance, and project management skills, and must be highly organized and driven to succeed
• Strong leadership skills, leading by example, driving employee commitment through actions, and empowering employees to reach their full potential
• Excellent written and verbal communication skills
• Customer service focus – passion for promptly responding to customer needs. Values and solicits customer feedback to improve service
• Teamwork - contribute to building a positive team spirit and exhibits objectivity and openness to others' views, living our values

Pay Range: $77,300.00 - $103,000.00 AnnuallyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work.

First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.