Escrow Assistant

First American; Tucson (AZ); On-site; USD 25,000 - 34,000; Full time

Job summary

First American in Tucson, AZ is seeking an Escrow Assistant to support the escrow team in a fast-paced environment. You will open orders, prepare closing documents, manage disbursement, and follow up with customers to ensure a smooth closing process.

The ideal candidate brings 2+ years of escrow experience, strong communication skills, and meticulous attention to detail. This role offers competitive hourly pay and comprehensive benefits in a people-first culture.

Qualifications

• 2+ years escrow-related experience preferred.
• Excellent verbal and written communication with customers.
• Detail oriented with strong organizational skills.

Responsibilities

• Assist in the escrow process: open orders, input closing statements, prepare documents for closing, handle disbursement and follow-up.
• Maintain regular communication with customers during the escrow process flow.
• Interpret various escrow-related agreements as they relate to closings.
• Work with a variety of technologies to enable escrow transactions and ensure a phenomenal customer experience.

Skills

Customer service

Communication

Organization

Attention to detail

Teamwork

Learning agility

Education

High school diploma or equivalent

Tools

MS Office

Job description

Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Put your administrative, support, and interpersonal skills to work with a team that’s leading the industry in transforming residential real estate transactions. At First American, we value our culture and seek energetic, detail-oriented professionals who thrive on delivering exceptional customer experiences. Join First American in Tucson, Arizona , where we believe our greatest asset is our people. We are looking to add an Escrow Assistant to our growing team. In this role, you’ll work in a dynamic, fast-paced environment, providing critical administrative and customer support to our Escrow team. This position plays a key role in helping make the dream of homeownership a reality. We’re seeking someone with the drive and potential to grow—an individual looking for a long‑term career path at First American and eager to learn, contribute, and advance within our organization.

What You’ll Do

• Assist in the escrow process, such as opening orders, inputting closing statement information, preparing documents for closing, handling the complete disbursement and follow‑up
• Communicate regularly with customers during the escrow process flow
• Interpret various agreements as they relate to escrow closings
• Working with a variety of technologies to enable escrow transactions, assisting customers to ensure a phenomenal customer experience

What You’ll Bring

• Passion for helping customers while maintaining a professional and positive attitude
• Excellent verbal and written communication with both our internal teams and external customers
• Problem solver with strong organizational skills, is detail oriented, a natural curiosity with an eagerness to learn
• Thrives in contributing to a team working together to deliver beyond customer expectations
• Knowledge of MS Office suite and ability to quickly adapt to new software applications and technologies
• High school diploma or equivalent
• 2+ years of escrow-related experience preferred

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Pay Range: $18.46 - $24.63 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job‑related knowledge, skills, experience, business requirements and geographic location.