Branch Manager

Truly Nolen of America, Inc; Pompano Beach (FL); On-site; USD 85,000 - 110,000; Full time

Job summary

Truly Nolen of America, Inc. is seeking an Operations/Branch Manager in Florida to lead both service and sales teams, coach staff, and drive growth. You will balance leadership, accountability, and strategy while ensuring efficient operations and top-tier customer service.

This hands-on role requires directing routes, mentoring staff, and maintaining strong performance across branches. The successful candidate will manage profitability, train teams, and partner with sales to meet ambitious goals

Qualifications

• Proven leadership experience coaching and developing teams.

Responsibilities

• Lead & Develop Teams - Conduct daily team check-ins and ongoing coaching
• Train, mentor, and hold team members accountable to performance standards
• Build a culture focused on teamwork, customer service, and results
• Drive Performance & Growth - Set and achieve sales and production goals
• Analyze performance metrics and forecast for growth
• Own branch profitability and operational success
• Optimize Operations - Design and manage efficient service routes
• Ensure teams have the tools, materials, and equipment they need to succeed
• Maintain strong alignment between service and sales teams
• Resolve customer concerns and retain accounts
• Visit customers and job sites to ensure quality and satisfaction
• Identify and correct service issues while improving processes
• Be Hands-On - Step in to support field operations when needed
• Perform technician duties during staffing gaps or high-demand periods
• Conduct vehicle inspections and manage chemical inventory
• Build & Manage Your Team - Hire and onboard new team members
• Anticipate staffing needs and maintain a strong pipeline
• Support continuous development through training and feedback

Skills

Leadership

Sales management

Communication

Decision-making

Time management

MS Office & CRM

Math skills

Driver's license

Certifications & licenses

Tools

MS Office

CRM systems

Job description

We’re looking for a driven Operations/Branch Manager who thrives in a fast-paced, hands-on environment and knows how to lead teams to deliver exceptional service while hitting ambitious growth goals.

In this role, you won’t just manage—you’ll coach, develop, and inspire both service and sales teams while ensuring operations run efficiently and customers receive top-tier service. If you’re someone who can balance leadership, accountability, and strategy, this is your opportunity to step into a high-impact role.

What You’ll Do

• Lead & Develop Teams - Conduct daily team check-ins and ongoing coaching
• Train, mentor, and hold team members accountable to performance standards
• Build a culture focused on teamwork, customer service, and results
• Drive Performance & Growth
• Set and achieve sales and production goals
• Analyze performance metrics and forecast for growth
• Own branch profitability and operational success
• Optimize Operations - Design and manage efficient service routes
• Ensure teams have the tools, materials, and equipment they need to succeed
• Maintain strong alignment between service and sales teams
• Resolve customer concerns and retain accounts
• Visit customers and job sites to ensure quality and satisfaction
• Identify and correct service issues while improving processes
• Be Hands-On - Step in to support field operations when needed
• Perform technician duties during staffing gaps or high-demand periods
• Conduct vehicle inspections and manage chemical inventory
• Build & Manage Your Team
• Hire and onboard new team members
• Anticipate staffing needs and maintain a strong pipeline
• Support continuous development through training and feedback

What You Bring

• Proven leadership experience with the ability to coach, motivate, and hold teams accountable
• Sales or sales management experieince
• Strong communication and customer service skills
• Ability to make tough decisions and manage conflict effectively
• Highly organized with strong time management and attention to detail
• Comfortable using Microsoft Office and CRM systems
• Basic math and measurement skills
• Valid driver’s license with an acceptable driving record
• Ability to obtain required certifications and licenses

Physical & Work Environment

This is a hands-on leadership role requiring both office and field work. You should be comfortable:

• Working indoors and outdoors in varying weather conditions
• Lifting up to 50 lbs and performing physical tasks (climbing, crawling, bending, etc.)
• Entering confined spaces such as attics or crawl spaces
• Wearing protective gear and safety equipment as required

Why Join Us?

• Opportunity to lead a high-performing team
• Direct impact on business growth and customer success
• A dynamic role where no two days are the same
• Ongoing training and professional development

Truly Nolen is an Equal Opportunity Employer and a Drug Free Workplace.

Be a part of a team that makes a difference to the lives we touch!