Branch Leadership & Operations Coach

Enterprise Financial Services Corp.; Chandler, Northern (AZ, KY); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Enterprise Bank & Trust in Chandler, AZ is seeking an Assistant Branch Manager to oversee daily branch operations and ensure policy adherence. You will supervise tellers and financial services representatives, provide coaching, and partner with the Branch Manager to meet service and performance goals.

Responsibilities include recruitment and training of staff, handling new accounts, and guiding teams to deliver excellent customer service while maintaining regulatory compliance and security

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree in business or related field preferred, or equivalent experience.
• Minimum two years of banking experience and customer service experience.

Responsibilities

• Oversee day-to-day branch operations and ensure compliance.
• Coach associates, create schedules, and address performance issues.
• Partner with Branch Manager to drive customer service and cross-selling goals.
• Manage recruitment and training of branch staff.
• Complete new accounts and teller activities as needed.
• Handle customer concerns and escalate to management when necessary.

Skills

Leadership

Customer Service

Interpersonal Skills

Communication

Problem Solving

Organizational Skills

Teamwork

Education

High School diploma or equivalent

Bachelor’s degree in business related field or equivalent experience

Tools

Microsoft Word

Excel

Google Workspace

Salesforce

IBS

Job description

Enterprise Bank & Trust in Chandler, AZ is seeking an Assistant Branch Manager to oversee daily branch operations and ensure policy adherence. You will supervise tellers and financial services representatives, provide coaching, and partner with the Branch Manager to meet service and performance goals.

Responsibilities include recruitment and training of staff, handling new accounts, and guiding teams to deliver excellent customer service while maintaining regulatory compliance and security