Branch Assistant Manager: Lead, Inspire, Serve Clients

First Fidelity Bank; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

First Fidelity Bank in Phoenix, AZ is seeking an Assistant Manager to lead branch operations under the Branch or Regional Manager, while upholding the bank’s mission and service standards.

You will supervise tellers and personal bankers, coach staff, drive client relationships, and ensure accurate processing of transactions. This role emphasizes leadership, compliance, and delivering extraordinary service to customers and communities.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Minimum 18 months of customer service and retail sales experience; supervisory experience preferred.
• Strong leadership, coaching and performance management skills.

Responsibilities

• Assist with day-to-day branch operations and resolve complex client issues.
• Lead Teller and Personal Banker activities and coach staff.
• Set goals, conduct meetings, and provide performance feedback.
• Ensure compliance with banking regulations and policies.

Skills

Customer service

Retail sales

Supervisory skill

Coaching

Communication

Interpersonal skills

Time management

Confidentiality

Multi-tasking

Problem solving

Education

High school diploma

College degree preferred

Tools

Bank software

Branch capture equipment

Job description

First Fidelity Bank in Phoenix, AZ is seeking an Assistant Manager to lead branch operations under the Branch or Regional Manager, while upholding the bank’s mission and service standards.

You will supervise tellers and personal bankers, coach staff, drive client relationships, and ensure accurate processing of transactions. This role emphasizes leadership, compliance, and delivering extraordinary service to customers and communities.