Branch Leader: Growth, Coaching & Community Impact

Desert-Financial-Credit-Union; Tempe (AZ); On-site; USD 85,000 - 110,000; Full time

Job summary

Desert Financial Credit Union in Tempe, AZ seeks a Branch Manager to lead a high-performing team, drive branch growth, and ensure regulatory compliance. You will steward member relationships, sales performance, and community outreach while developing future leaders.

The role emphasizes coaching, not only of staff but of the entire branch culture, and requires strong business acumen, customer service excellence, and a commitment to compliance and community presence.

Qualifications

• High School Diploma or GED required.
• Bachelor's degree preferred.
• 4+ years of Financial Services Sales and Service experience required.
• 1+ year in a Leadership role required.
• 1+ year of cash handling experience preferred.
• Demonstrated problem-solving and math skills required.
• Strong verbal and written communication skills required.
• Notary Public and NMLS registration required.

Responsibilities

• Coach for results by developing branch staff.
• Mentor Assistant Branch Manager for leadership readiness.
• Drive accountability for member financial well-being.
• Manage performance reviews and career advancement opportunities.
• Lead overall branch sales through coaching and structured methodologies.
• Enhance member engagement using CRM for relationships.
• Enforce service standards and strong relationship-building.
• Handle escalations with focus on retention and satisfaction.
• Ensure regulatory compliance and audit readiness.
• Train staff on operational changes and new products.

Skills

Leadership

Communication

Customer service

Multi-tasking

Problem-solving

Grit

Business acumen

Education

High School Diploma or GED

Bachelor's degree

Job description

Desert Financial Credit Union in Tempe, AZ seeks a Branch Manager to lead a high-performing team, drive branch growth, and ensure regulatory compliance. You will steward member relationships, sales performance, and community outreach while developing future leaders.

The role emphasizes coaching, not only of staff but of the entire branch culture, and requires strong business acumen, customer service excellence, and a commitment to compliance and community presence.