Branch Leadership & Member Experience Coach

Municipal-Employees-Credit-Union-of-Baltimore,-Inc; Dundalk (MD); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

401(k) Plan with Employer Match

Company-Paid Insurance: disability and

Tuition Assistance

Employee Assistance Program

Parking Discounts

Long-Term Care Insurance

Time Off

Job summary

MECU of Baltimore, Inc. is seeking a Branch/Assistant Manager to support the Branch Manager in running a high-performing branch. You will coach tellers and MSRs, ensure policy compliance, and maintain superior member service.

The role includes supervising staff, handling teller functions, and contributing to a trusted, secure member experience. The position emphasizes staff development, adherence to MECU policies, and ongoing engagement with members to build loyalty.

Qualifications

• Associate degree in Business or at least 3 years of previous Assistant Manager Experience at a financial institution.
• Minimum of 5 years of experience in member service
• Minimum of 3-5 years of experience in supervisory/ coaching
• Minimum of 3-5 years of experience in effective decision making
• Teller and MSR II experience, which involves extensive loan knowledge or equivalent combination of education and experience.
• Strong verbal and communication skills
• Saturday hours required

Responsibilities

• Adheres to and enforces policies and procedures; stays updated on laws and regulations affecting job functions.
• Maintains knowledge of key products and services; resolves member concerns to gain competitive advantage.
• Performs regular observations using the Wellness model; coaches MSRs and tellers on effective conversations.
• Communicates clearly and effectively; uses appropriate tone and audience.
• Prioritizes tasks and manages time to meet goals and member needs.
• Ensures member needs are met; recognizes exceptional service and maintains positive member relations.
• Ensures employees understand roles and performance expectations; provides ongoing feedback.
• Accepts accountability for actions and outcomes; maintains quality and timeliness of work.
• Coordinates monthly branch audits to ensure satisfactory results.

Skills

Verbal communication

Strong communication

Customer service

Coaching

Team supervision

Teller/MSR experience

Education

Associate degree in Business

Notary Commission

Signature Guarantee

Job description

MECU of Baltimore, Inc. is seeking a Branch/Assistant Manager to support the Branch Manager in running a high-performing branch. You will coach tellers and MSRs, ensure policy compliance, and maintain superior member service.

The role includes supervising staff, handling teller functions, and contributing to a trusted, secure member experience. The position emphasizes staff development, adherence to MECU policies, and ongoing engagement with members to build loyalty.