Branch Operations Lead

Municipal Employees Credit Union of Baltimore; Dundalk (MD); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Disability Insurance

Tuition Assistance

Employee Assistance Program (EAP)

Parking discounts

Paid time off

Job summary

MECU Credit Union is seeking a Branch Assistant Manager to support the Branch Manager in leading daily operations at the Dundalk/Commerce Center location. The role includes coaching Tellers and MSRs, ensuring policy compliance, and maintaining exceptional member service.

The position requires strong supervisory and decision-making skills, 5+ years in member service, and adaptability to weekend hours. MECU emphasizes a high-quality member experience and community focus.

Qualifications

• Associate degree in Business or 3+ years in Assistant Manager role at a financial institution.
• Minimum 5 years of experience in member service.
• Minimum 3–5 years in supervisory/coaching roles.
• Minimum 3–5 years in effective decision making.
• Teller and MSR II experience or equivalent combination.
• Strong verbal and written communication skills.
• Saturday hours required.

Responsibilities

• Support the Branch Manager to ensure efficient branch operations.
• Coach staff to achieve optimal performance across Tellers and MSRs.
• Oversee compliance with MECU policies, procedures, and regulations.
• Maintain member loyalty while addressing member needs and concerns.
• Monitor staff performance and provide guidance and feedback.
• Participate in branch audits and ensure timely reporting.

Skills

Assistant Manager

Member Service

Supervisory Experience

Decision Making

Teller/MSR Knowledge

Communication Skills

Saturday Hours

Education

Associate degree in Business

Bachelor's degree in Business

Job description

MECU Credit Union is seeking a Branch Assistant Manager to support the Branch Manager in leading daily operations at the Dundalk/Commerce Center location. The role includes coaching Tellers and MSRs, ensuring policy compliance, and maintaining exceptional member service.

The position requires strong supervisory and decision-making skills, 5+ years in member service, and adaptability to weekend hours. MECU emphasizes a high-quality member experience and community focus.